Q. I am looking for some help desk software to outfit my small organization with. I have used Remedy in the past at other companies and was looking into purchasing it, but their website is incredibly cryptic and doesn't provide any clear answers. So, does anyone have any idea how much I can expect to pay for some Remedy licenses? How about for a site-wide license?
A. In the spirit of transparency, I work for a BMC Remedy competitor. BMC has a couple of reasons to be cryptic about their licensing. First, it is not cheap. Second, their licensing is extremely complex.
If you are a small organization you might want to consider BMC's Servicedesk Express (Magic) product. Remedy will be overkill and Magic will probably be less expensive (I assume they still support and sell Magic...)
Alternatively, I'd suggest you consider software-as-a-service. There are numerous benefits to SaaS including lower ownership costs and ease of use, with no drop off in features and functionality. A couple of examples of SaaS in the IT service management market are Service-now.com (geared to larger organizaitons) and Beetil (geared to smaller organizations).
Subscription pricing for Service-now.com starts at $100 per IT user per month with volume discounts available. The smallest license we sell is for about 40 IT users. It is that simple. We host the application. Training, support, infrastructure, etc. are all included in the subscription license.
We have many former BMC Remedy customers who have switched to Service-now.com. To get you in the ballpark on pricing, one of these former Remedy customers paid about $1.2 million for 300 IT users and 20,000 employees.
Hope that helps a little.
@rglauser
Service-now.com
If you are a small organization you might want to consider BMC's Servicedesk Express (Magic) product. Remedy will be overkill and Magic will probably be less expensive (I assume they still support and sell Magic...)
Alternatively, I'd suggest you consider software-as-a-service. There are numerous benefits to SaaS including lower ownership costs and ease of use, with no drop off in features and functionality. A couple of examples of SaaS in the IT service management market are Service-now.com (geared to larger organizaitons) and Beetil (geared to smaller organizations).
Subscription pricing for Service-now.com starts at $100 per IT user per month with volume discounts available. The smallest license we sell is for about 40 IT users. It is that simple. We host the application. Training, support, infrastructure, etc. are all included in the subscription license.
We have many former BMC Remedy customers who have switched to Service-now.com. To get you in the ballpark on pricing, one of these former Remedy customers paid about $1.2 million for 300 IT users and 20,000 employees.
Hope that helps a little.
@rglauser
Service-now.com
What kind of job can I get with a degree in Management Information systems?
Q. And how much would it pay?
A. Computer and information systems managers plan, coordinate, and direct research and facilitate the computer-related activities of firms. They help determine both technical and business goals in consultation with top management and make detailed plans for the accomplishment of these goals. Computer and information systems managers direct the work of systems analysts, computer programmers, support specialists, and other computer-related workers. They plan and coordinate activities such as installation and upgrading of hardware and software, programming and systems design, development of computer networks, and implementation of Internet and intranet sites. They are increasingly involved with the upkeep, maintenance, and security of networks. They analyze the computer and information needs of their organizations from an operational and strategic perspective and determine immediate and long-range personnel and equipment requirements. They assign and review the work of their subordinates and stay abreast of the latest technology to ensure the organization does not lag behind competitors.
The duties of computer and information systems managers vary greatly
--Chief technology officers (CTOs), for example, evaluate the newest and most innovative technologies and determine how these can help their organizations. The chief technology officer often reports to the organizationâs chief information officer, manages and plans technical standards, and tends to the daily information technology issues of the firm
--Management information systems (MIS) directors or information technology (IT) directors manage computing resources for their organizations. They often work under the chief information officer and plan and direct the work of subordinate information technology employees. These managers ensure the availability, continuity, and security of data and information technology services in their organizations. In this capacity, they oversee a variety of user services such as an organizationâs help desk, which employees can call with questions or problems. MIS directors also may make hardware and software upgrade recommendations based on their experience with an organizationâs technology.
--Project managers develop requirements, budgets, and schedules for their firmsâ information technology projects. They coordinate such projects from development through implementation, working with internal and external clients, vendors, consultants, and computer specialists. These managers are increasingly involved in projects that upgrade the information security of an organization.
Earnings for computer and information systems managers vary by specialty and level of responsibility. Median annual earnings of these managers in May 2006 were $101,580. The middle 50 percent earned between $79,240 and $129,250. Median annual earnings in the industries employing the largest numbers of computer and information systems managers in May 2006 were as follows:
Computer systems design and related services $109,130
Management of companies and enterprises 105,980
Data processing, hosting, and related services 105,200
Insurance carriers 102,180
Colleges, universities, and professional schools 83,280
The Robert Half Technology 2007 Salary Guide lists the following annual salary ranges for various computer and information systems manager positions: Chief Technology Officer (CTO), $101,000-$157,750; Chief Security Officer, $97,500-$141,000; Vice President of Information Technology, $107,500-$157,750; Information Technology Manager, Technical Services Manager, $62,500-$88,250.
In addition, computer and information systems managers, especially those at higher levels, often receive employment-related benefits, such as expense accounts, stock option plans, and bonuses.
The duties of computer and information systems managers vary greatly
--Chief technology officers (CTOs), for example, evaluate the newest and most innovative technologies and determine how these can help their organizations. The chief technology officer often reports to the organizationâs chief information officer, manages and plans technical standards, and tends to the daily information technology issues of the firm
--Management information systems (MIS) directors or information technology (IT) directors manage computing resources for their organizations. They often work under the chief information officer and plan and direct the work of subordinate information technology employees. These managers ensure the availability, continuity, and security of data and information technology services in their organizations. In this capacity, they oversee a variety of user services such as an organizationâs help desk, which employees can call with questions or problems. MIS directors also may make hardware and software upgrade recommendations based on their experience with an organizationâs technology.
--Project managers develop requirements, budgets, and schedules for their firmsâ information technology projects. They coordinate such projects from development through implementation, working with internal and external clients, vendors, consultants, and computer specialists. These managers are increasingly involved in projects that upgrade the information security of an organization.
Earnings for computer and information systems managers vary by specialty and level of responsibility. Median annual earnings of these managers in May 2006 were $101,580. The middle 50 percent earned between $79,240 and $129,250. Median annual earnings in the industries employing the largest numbers of computer and information systems managers in May 2006 were as follows:
Computer systems design and related services $109,130
Management of companies and enterprises 105,980
Data processing, hosting, and related services 105,200
Insurance carriers 102,180
Colleges, universities, and professional schools 83,280
The Robert Half Technology 2007 Salary Guide lists the following annual salary ranges for various computer and information systems manager positions: Chief Technology Officer (CTO), $101,000-$157,750; Chief Security Officer, $97,500-$141,000; Vice President of Information Technology, $107,500-$157,750; Information Technology Manager, Technical Services Manager, $62,500-$88,250.
In addition, computer and information systems managers, especially those at higher levels, often receive employment-related benefits, such as expense accounts, stock option plans, and bonuses.
How do do send updates or news from your website?
Q. i have an account on 00webhost..and i was wondering how do you send emails to your subscribers from a regular web host, and particularity how to do it with 000webhost.com..i have a website with them.
And what is this call.(is there a name for such thing)..thanks and cheers!
And what is this call.(is there a name for such thing)..thanks and cheers!
A. If you are hosting your website with XYZ web host then they would be the best ones to support you on your query. They should have a support desk.
Generally you would run software to send out emails and newsletters once you have collected the email addresses from your website in a mySQL database, your hosting account would need to support using a database,
Generally you would run software to send out emails and newsletters once you have collected the email addresses from your website in a mySQL database, your hosting account would need to support using a database,
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