Q. I graduated from Devry University in 2002 with a BS in Computer Information Systems. If I am not into programming, what would you suggest that someone can go into a career field with this type of degree? I am interested in hardware and software support, Internet support, Web page development, Help desk. Any other suggestions?
I have yet to land a position in the IT field. Ever since graduating in 2002 with this degree I have yet to find a position. I have lost a lot of my experience with different IT subjects. I am currently working since 2003 for a company that is not in my field.
I have yet to land a position in the IT field. Ever since graduating in 2002 with this degree I have yet to find a position. I have lost a lot of my experience with different IT subjects. I am currently working since 2003 for a company that is not in my field.
A. Have you not worked since you got your degree in 2002?
With the degree and some experience you should be able to have a job as a Network Administrator, System Administrator or LAN Administrator. You should be able to have a very well paying job and a good position.
Forget helpdesk stuff. You should be managing servers, workstations and entire networks for companies.
If you you have this degree and aren't working in the IT field then you are selling yourself short.
You should also work on Microsoft certifications, CISCO certifications and learn Email server administration and database administration like MS SQL server and MS Exchange Server. Get your Windows 2003 MCSE and start learning Cisco routers and switches and you will really be doing good. Keep up the good work.
Buy yourself one really nice blue or black suite for interviews and get a decent resume together.
With the degree and some experience you should be able to have a job as a Network Administrator, System Administrator or LAN Administrator. You should be able to have a very well paying job and a good position.
Forget helpdesk stuff. You should be managing servers, workstations and entire networks for companies.
If you you have this degree and aren't working in the IT field then you are selling yourself short.
You should also work on Microsoft certifications, CISCO certifications and learn Email server administration and database administration like MS SQL server and MS Exchange Server. Get your Windows 2003 MCSE and start learning Cisco routers and switches and you will really be doing good. Keep up the good work.
Buy yourself one really nice blue or black suite for interviews and get a decent resume together.
what are the problems with using help desk software?
Q. in terms of the help desk which helps people report problems, what are the issues with the actual software?
A. The best help desk software help you achieve lean support process by:
- ensuring that you do not waste time unnecessarily on tickets/calls;
- ensuring help desk calls/tickets, updates and notifications are always visible to help desk staff;
- ensuring that time spent resolving help desk calls/tickets can be recorded.
The best help desk software will ensure you minimise cost, maximising revenues and increase customer satisfaction!
iKode helpdesk x is what I used and works very well. You can check: http://www.phphelpdesk.org/
- ensuring that you do not waste time unnecessarily on tickets/calls;
- ensuring help desk calls/tickets, updates and notifications are always visible to help desk staff;
- ensuring that time spent resolving help desk calls/tickets can be recorded.
The best help desk software will ensure you minimise cost, maximising revenues and increase customer satisfaction!
iKode helpdesk x is what I used and works very well. You can check: http://www.phphelpdesk.org/
How should I approach entering the IT industry?
Q. I'm about to graduate with a BS in Computer Science and every time I stumble upon a listing for entry level positions the requirements are somewhat confusing to me. I'm confident in my computer skills but they ask for certain knowledge on things that I've never heard of and no idea what they're about. I know they won't teach me everything at school but how should I go about job hunting?
A. In career coaching IT students, i have learned that colleges don't always do a great job of preparing students for real world IT jobs. Broadly speaking, there are four paths in IT:
1. Software (programming)
2. Database (architecture)
2. Hardware (helpdesk)
3. LAN/security
Only in very small companies with one IT person would you wear more than one of these hats. Since you probably already have a path in mind, and chose your courses accordingly, hopefully most of the requirements you don't recognize aren't part of that path.
Another thing to know is that employers are being very silly these days about how they define jobs. So they are probably often at fault for including requirements (such as knowledge of arcane software) that simply aren't realistic for an entry level position. You will rarely be a perfect match regardless -- apply for the ones that you seem to be the best fit for.
Also, use this as an opportunity to network. Find some organizations like the one I linked to below (which is best for help desk & LAN/security peeps), go to meetings and ask questions to learn about these unfamiliar requirements. Good luck!
1. Software (programming)
2. Database (architecture)
2. Hardware (helpdesk)
3. LAN/security
Only in very small companies with one IT person would you wear more than one of these hats. Since you probably already have a path in mind, and chose your courses accordingly, hopefully most of the requirements you don't recognize aren't part of that path.
Another thing to know is that employers are being very silly these days about how they define jobs. So they are probably often at fault for including requirements (such as knowledge of arcane software) that simply aren't realistic for an entry level position. You will rarely be a perfect match regardless -- apply for the ones that you seem to be the best fit for.
Also, use this as an opportunity to network. Find some organizations like the one I linked to below (which is best for help desk & LAN/security peeps), go to meetings and ask questions to learn about these unfamiliar requirements. Good luck!
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