Q. my company is getting ready to purchase software to handle our trouble tickets for the help desk personnel. i have no idea where to start looking for this kind of software. or what it is exactly suppose to do. does anyone have any experience with any kind of software like this? or know of a good one to buy.
please and thank you!
please and thank you!
A. I use a community version of SugarCRM. Here is a short quote about this web based (PHP, SQL) application:
"SugarCRM is rethinking how technology can help companies manage customer relationships. Sugar, the market leading commercial open source CRM application, delivers a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction and provide executive insight into business performance. Supported by deep collaboration and administration capabilities that adapt to how your company operates, Sugar is delighting customers of all sizes across a broad range of industries."
Their are two releases, a community open source release, and a corporate or SMB release differencing in the type of support you would like to obtain for this application and your company.
Here is SurgarCRM's URL:
http://www.sugarcrm.com/crm/
"SugarCRM is rethinking how technology can help companies manage customer relationships. Sugar, the market leading commercial open source CRM application, delivers a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction and provide executive insight into business performance. Supported by deep collaboration and administration capabilities that adapt to how your company operates, Sugar is delighting customers of all sizes across a broad range of industries."
Their are two releases, a community open source release, and a corporate or SMB release differencing in the type of support you would like to obtain for this application and your company.
Here is SurgarCRM's URL:
http://www.sugarcrm.com/crm/
when buying a laptop, what should i know and what should i consider?
Q.
A. 1. reason for buying notebook (not desk-top) - marketing , presentations ...
2. software u going to be using
3. weight & screen size v/s performance
4. dvd burner - if u must write dvd's
5. processor - centrino's r good
6. ram - 512 or 1 gb ... 512 mostly enuff
7. u going to use it through the day or work on other pc
8. reliability issues ...
9. price issues ...
2. software u going to be using
3. weight & screen size v/s performance
4. dvd burner - if u must write dvd's
5. processor - centrino's r good
6. ram - 512 or 1 gb ... 512 mostly enuff
7. u going to use it through the day or work on other pc
8. reliability issues ...
9. price issues ...
Computer Engineering a safe career?
Q. I am pursuing a degree in computer engineering and I was wondering how safe this career choice will be in the future. More specifically what I am asking is two fold:
By the time I graduate in two years, will there still be a job market for my degree?
With the looming threat of Moore's Law, will there be more of a need for Computer Engineers or less of a need?
By the time I graduate in two years, will there still be a job market for my degree?
With the looming threat of Moore's Law, will there be more of a need for Computer Engineers or less of a need?
A. The demand for this area will continue. Moore's law and the doubling of chip performance and reduction of chip size will not work against you but for you a the chips and their implementation will require CEs to accomplish that.
To give you the background - There are several main Computer majors and their associated career categories and you need to know these just to get the lay of the land. Now some of the titles colleges use may consist of different course curriculums. As an example one school may have more programming classes in the same major while another school has fewer. Schools may call their general IT program Computer Information Technology, Computer Information Systems or Computer Information Science. To really tell what the major is about you should look at the courses that a particular school offers in that major. Another point of confusion is job titles you will see. For example, I am called a Computer Systems Engineer but I don't do anything associated with Computer Engineering. One job I had I was Systems Programmer but I did not do any programming. So the titles for majors and for jobs in IT can be very confusing. Sometimes I will hear someone say they want to pursue Computer Science or Computer Engineering and once they find out what it involves they realize that is not what they want to do. If this is old info, that you already know, apologies. Here are the majors and some associated jobs:
Computer Science (CS) - A technical degree which usually has a Programming emphasis - people with this major usually are developing application software, web development, embedded code and robotics. Sometimes depending on the college the degree may cover some more general topics as listed under CIS below. CS is a difficult area major. Many CS students find themselves not enjoying programming, not being gifted at it or not having the math and logic skills to be good at programming and they will switch out into CIS. CS majors that are able to graduate can also qualify for jobs listed below under CIS.
Computer Information Systems (CIS) This may also be called a verity of other names like Information Technology (IT), Information Systems (IS), etc. This is a general technical degree and is the degree that I have. Holders of these degree work in a variety of technical jobs like these:
Computer Technician, Service Center Coordinator, Help Desk Staff, Storage Administrator, Network Administrator, Systems Administrator, Systems Engineer, Enterprise Administrator, Active Directory Administrator, Exchange and Messaging Administrator, Backup Administrator, Disaster Recovery Specialist, Database Administrator, Computing Security Specialist, Corporate IT Acquisition Specialist and Data Center Administrator, just to name a few.
Computer Engineering - This is a technical engineering and design degree. These degree holders get jobs related to designing and manufacturing computer related hardware.
Management Information Systems (MIS) - This is a business degree that prepares non-technically trained people to manage projects, budgets and people. Traditionally, senior IT technical pros would eventually be promoted into management positions after years of technical work. The good news is they understood technical challenges their people were working with but the bad news was that some were great tech people but poor people managers. The idea with the MIS degree is to provide business training that is slanted towards managing IT work. Business Colleges like to offer this degree because management principles change must less frequently that technical info where there is always a new operating system or new programming language. This means they can have the same classes, same books and same course titles year after year. In a technical major the technology changes very fast. I have had both types of managers and the new trend is definitely towards these non-technical managers. A lot of them are showing up in the large company I work for.
Best Wishes!
To give you the background - There are several main Computer majors and their associated career categories and you need to know these just to get the lay of the land. Now some of the titles colleges use may consist of different course curriculums. As an example one school may have more programming classes in the same major while another school has fewer. Schools may call their general IT program Computer Information Technology, Computer Information Systems or Computer Information Science. To really tell what the major is about you should look at the courses that a particular school offers in that major. Another point of confusion is job titles you will see. For example, I am called a Computer Systems Engineer but I don't do anything associated with Computer Engineering. One job I had I was Systems Programmer but I did not do any programming. So the titles for majors and for jobs in IT can be very confusing. Sometimes I will hear someone say they want to pursue Computer Science or Computer Engineering and once they find out what it involves they realize that is not what they want to do. If this is old info, that you already know, apologies. Here are the majors and some associated jobs:
Computer Science (CS) - A technical degree which usually has a Programming emphasis - people with this major usually are developing application software, web development, embedded code and robotics. Sometimes depending on the college the degree may cover some more general topics as listed under CIS below. CS is a difficult area major. Many CS students find themselves not enjoying programming, not being gifted at it or not having the math and logic skills to be good at programming and they will switch out into CIS. CS majors that are able to graduate can also qualify for jobs listed below under CIS.
Computer Information Systems (CIS) This may also be called a verity of other names like Information Technology (IT), Information Systems (IS), etc. This is a general technical degree and is the degree that I have. Holders of these degree work in a variety of technical jobs like these:
Computer Technician, Service Center Coordinator, Help Desk Staff, Storage Administrator, Network Administrator, Systems Administrator, Systems Engineer, Enterprise Administrator, Active Directory Administrator, Exchange and Messaging Administrator, Backup Administrator, Disaster Recovery Specialist, Database Administrator, Computing Security Specialist, Corporate IT Acquisition Specialist and Data Center Administrator, just to name a few.
Computer Engineering - This is a technical engineering and design degree. These degree holders get jobs related to designing and manufacturing computer related hardware.
Management Information Systems (MIS) - This is a business degree that prepares non-technically trained people to manage projects, budgets and people. Traditionally, senior IT technical pros would eventually be promoted into management positions after years of technical work. The good news is they understood technical challenges their people were working with but the bad news was that some were great tech people but poor people managers. The idea with the MIS degree is to provide business training that is slanted towards managing IT work. Business Colleges like to offer this degree because management principles change must less frequently that technical info where there is always a new operating system or new programming language. This means they can have the same classes, same books and same course titles year after year. In a technical major the technology changes very fast. I have had both types of managers and the new trend is definitely towards these non-technical managers. A lot of them are showing up in the large company I work for.
Best Wishes!
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