Q. As the question states i want to know the difference and what is recommended for me to take..
I like dealing with software more than Hardware..I am better in the practical usage of software...
So could u recommend what to choose as a course in college?
I like dealing with software more than Hardware..I am better in the practical usage of software...
So could u recommend what to choose as a course in college?
A. The simple answer is if you want to create, write code and test software programs or web applications this would fall under Computer Science.
The thing I always tell people interested in Computer Science is that they need to discover not if computer science is a good major for them but if they are the right person for computer science. Programmers are born and not made. All the computer programming courses in the world will not make you any good at it if it is not your gifting and calling. Many eager CS majors take their first few programming courses and realize that this is not what they expected while others just take to it like a duck to water. If you find yourself struggling you can always switch majors into Info Sys or another IT area that does not require programming. Remember that at most 4 year schools you can change majors out to the end of your second year with very few credits or time lost. Being able to do well at CS has nothing to do with intelligence. Many of the people I know that were not successful in Programming are very successful in other fields.
If you want to be a Computer Technician, Service Center Coordinator, Help Desk Staff, Storage Administrator, Network Administrator, Systems Administrator, Systems Engineer, Enterprise Administrator, Active Directory Administrator, Exchange and Messaging Administrator, Backup Administrator, Disaster Recovery Specialist, Database Administrator, Computing Security Specialist, Corporate IT Acquisition Specialist and Data Center Administrator, just to name a few you would go into IT.
The thing I always tell people interested in Computer Science is that they need to discover not if computer science is a good major for them but if they are the right person for computer science. Programmers are born and not made. All the computer programming courses in the world will not make you any good at it if it is not your gifting and calling. Many eager CS majors take their first few programming courses and realize that this is not what they expected while others just take to it like a duck to water. If you find yourself struggling you can always switch majors into Info Sys or another IT area that does not require programming. Remember that at most 4 year schools you can change majors out to the end of your second year with very few credits or time lost. Being able to do well at CS has nothing to do with intelligence. Many of the people I know that were not successful in Programming are very successful in other fields.
If you want to be a Computer Technician, Service Center Coordinator, Help Desk Staff, Storage Administrator, Network Administrator, Systems Administrator, Systems Engineer, Enterprise Administrator, Active Directory Administrator, Exchange and Messaging Administrator, Backup Administrator, Disaster Recovery Specialist, Database Administrator, Computing Security Specialist, Corporate IT Acquisition Specialist and Data Center Administrator, just to name a few you would go into IT.
Where do you keep your installed files and softwares in computer?
Q. Where do you keep your installed softwares in computer? Like if you've installed Adobe Reader, where would you save it? on desktop? or where? I have my all softwares on desktop so my computer hangs so much
A. When you install any software, they give you the option of having it as an icon on your desktop and or an icon on your start up bar. (I think that's what it's called, left lower corner of your screen.)
I always uncheck that option.
You don't need to have a bunch of icons on your desk. If you want the convenience of having them on your desktop without all of the icons make a new folder (right click, New, folder) and drag all the icons you don't use a lot into this folder, name the folder and then leave that on your desktop and everytime you get a new software icon, you can just drag the icon into that folder.
I have 3 of those kinds of folders on my desktop. One for games, one for utilities (like adobe) and one for misc., it's very convenient.
I always uncheck that option.
You don't need to have a bunch of icons on your desk. If you want the convenience of having them on your desktop without all of the icons make a new folder (right click, New, folder) and drag all the icons you don't use a lot into this folder, name the folder and then leave that on your desktop and everytime you get a new software icon, you can just drag the icon into that folder.
I have 3 of those kinds of folders on my desktop. One for games, one for utilities (like adobe) and one for misc., it's very convenient.
How can I become better at my help desk job?
Q. I was hired by a college to assist students and faculty with managing their online courses. We're using Blackboard for the software. This is the first time I have worked in a call center/help desk environment and I am interested in tips that I can use to help make my work more efficient. Specifically I would like to know the best ways to get through more calls during my shift because I worry that I am not fast enough.
During the first week I sat at a pc and answered phone calls from students who forgot their passwords. I was able to log in to their online education student account and change their passwords. Other times I had to check with Admissions to see if they were enrolled in online courses.
During each call i would write down the name and student ID with a quick note of the issue. Then after the call I would submit a ticket that was completed by me or escalated to technical support. Should I work on all tickets near the end of my shift or should I make a ticket immediately after each call?
Finally, my supervisors told me that I would have additional responsibilities but they have been pretty vague because right now they want me to focus on just calls. What are typical help desk duties beyond answering calls or chat questions from customers?
Thanks for the feedback
During the first week I sat at a pc and answered phone calls from students who forgot their passwords. I was able to log in to their online education student account and change their passwords. Other times I had to check with Admissions to see if they were enrolled in online courses.
During each call i would write down the name and student ID with a quick note of the issue. Then after the call I would submit a ticket that was completed by me or escalated to technical support. Should I work on all tickets near the end of my shift or should I make a ticket immediately after each call?
Finally, my supervisors told me that I would have additional responsibilities but they have been pretty vague because right now they want me to focus on just calls. What are typical help desk duties beyond answering calls or chat questions from customers?
Thanks for the feedback
A. This is pretty much the extent of this job. The "additional responsibilities" mentioned by your supervisors might be something like joining a change management committee or training new hires or documenting procedures once in a while, but unless you get a promotion, it will not mean substantively different day-to-day job duties.
Regarding speed, that is just something that comes with time. It takes most people about 6 months to ramp up to full capacity. Don't wait until the end of the day to write up your tickets because by then you will have forgotten many of the details.
The only other thing you might do is, if you haven't already, shadow the most proficient people in your department every so often to see how they do their jobs. Spend a couple of hours each week sitting with someone more proficient than you to observe how they do it.
Regarding speed, that is just something that comes with time. It takes most people about 6 months to ramp up to full capacity. Don't wait until the end of the day to write up your tickets because by then you will have forgotten many of the details.
The only other thing you might do is, if you haven't already, shadow the most proficient people in your department every so often to see how they do their jobs. Spend a couple of hours each week sitting with someone more proficient than you to observe how they do it.
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