Q. I start building a web site using yahoo small business, the web site still unpublished, but the client needs to check and view it for any needed additional info. How can he view the web site online although it is not published yet, i do not want to give him a CD of the site, i want to do the changes together although each of us on his desk PC
A. If it is "unpublished", then that means it is not on the Internet World Wide Web (WWW) and not viewable "online" (online meaning "on the Internet"), which means he can not view it online. There may be a way to "tunnel" the web site to his computer, but that would require the right software and configuration on his computer. Probably not something you want to ask a customer to do. So, the only way to enable your client to view the web site through his browser as if it was "online" is to have the web site being served by a web server (Apache, etc.) which is directly on his/her local network or Intranet. For example, if you have a laptop, then you can simply set up one of these little freeware web servers (there are numerous choices for all operating systems, just search around on the Internet) where it's running on your laptop. Then, go visit your client and get your laptop properly set up on the same network as his computer and instruct him how to direct his browser to the web server running on your computer (it will require actually entering the IP address assigned to your computer, he won't be able to reach it with a URL).
Now, if you don't understand any of this, then your going to have to do a little research and study on how to set this stuff up, maybe ask some friends. You need to practice with the set up before you show up at a client's office so you understand how to configure the web server on a different network and how to direct the client to find the web server and the web site. It would be much easier if the client came to your office, but that's usually not what the clients want.
Now, if you don't understand any of this, then your going to have to do a little research and study on how to set this stuff up, maybe ask some friends. You need to practice with the set up before you show up at a client's office so you understand how to configure the web server on a different network and how to direct the client to find the web server and the web site. It would be much easier if the client came to your office, but that's usually not what the clients want.
Ok supposedly my computer has a virus?
Q. My norton Anti virus subscription is up and i keep getting messages from norton and some other program saying my computer is infected with harmful material. What should i do?
I can't really afford to renew my subscription
I can't really afford to renew my subscription
A. Ok Melissa.. here's the deal.
Firstly the answer to your question: It sounds like you have a desktop hijacker most likely a program similar to this one: http://img.bleepingcomputer.com/swr-guides/antivirus-2008/antivirus-2008.jpg
I recommend you uninstall norton antivirus and install avast! and run the bootscan. Once completed go download Malwarebytes Antivirus and run a full scan following the onscreen instructions for removal.
AVG sucks now and so does Norton. I am a computer technician and never recommend paid antivirus solutions to my clients but clearly explain the difference between the two types which in short is:
Paid software: You get to yell at someone behind a desk when you get a virus
Free software: You don't get to yell at someone behind a desk when you get a virus
I'm not saying paid software doesn't do the job but no matter what you use no program can provide 100% virus protection. I definitely do not like to dish out $50 or more per month/year to yell at someone when I get a virus when I can have a freeware program that does the same job (if not better) than the paid.
peace out 8)
Firstly the answer to your question: It sounds like you have a desktop hijacker most likely a program similar to this one: http://img.bleepingcomputer.com/swr-guides/antivirus-2008/antivirus-2008.jpg
I recommend you uninstall norton antivirus and install avast! and run the bootscan. Once completed go download Malwarebytes Antivirus and run a full scan following the onscreen instructions for removal.
AVG sucks now and so does Norton. I am a computer technician and never recommend paid antivirus solutions to my clients but clearly explain the difference between the two types which in short is:
Paid software: You get to yell at someone behind a desk when you get a virus
Free software: You don't get to yell at someone behind a desk when you get a virus
I'm not saying paid software doesn't do the job but no matter what you use no program can provide 100% virus protection. I definitely do not like to dish out $50 or more per month/year to yell at someone when I get a virus when I can have a freeware program that does the same job (if not better) than the paid.
peace out 8)
What type of hardware and software would be needed for an IT Support help desk?
Q. Thanks
A. Hardware:
*A decent computer : urgent calls require fluent computers, HP COMPAQ computers are ideal for business laptops
*Wireless headset + phone, vOIP = a plus, try helping a client with the phone in one hand and operating the computer with the other
*An extra monitor, so dual monitors can be used
Software:
*A call registerring program/ticketing system/... There's many free online php packages that do this, but this mostly depends on how your helpdesk will work. Can customers report problems via phone, email or website altogether, or one exclusively? You will need to track open calls, submit calls, add comments and perhaps establish a knowledge base for future reference AND for employees that might be hired in the future.
I would reccomend NOT using email exclusively, but a ticketing system. If you'd like to know why, I would gladly elaborate about this via mail (IM_geek@ymail.com).
*A screensharing program, if you're offering some kind of IT tech support. Teamviewer (www.teamviewer.com) is perfect! IT can be used freely or you can buy a license. Commercial (=multiple) use requires a paid license. Fantastic piece of software. I've used LogMeIn, Go2Assist, kVNC, Radmin viewer, etc, but Teamviewer takes the cake
*A program to keep track of remote connection (again, if you plan to offer IT TECH support and need to log into remote servers).
VisionApp Remote Desktop is good, free alternative for this (http://www.visionapp.com/resources/downloads/products-freeware.html).
IT Support is underestimated and extremely, extremely important. Implementing a solution with a client is only half the work.
*A decent computer : urgent calls require fluent computers, HP COMPAQ computers are ideal for business laptops
*Wireless headset + phone, vOIP = a plus, try helping a client with the phone in one hand and operating the computer with the other
*An extra monitor, so dual monitors can be used
Software:
*A call registerring program/ticketing system/... There's many free online php packages that do this, but this mostly depends on how your helpdesk will work. Can customers report problems via phone, email or website altogether, or one exclusively? You will need to track open calls, submit calls, add comments and perhaps establish a knowledge base for future reference AND for employees that might be hired in the future.
I would reccomend NOT using email exclusively, but a ticketing system. If you'd like to know why, I would gladly elaborate about this via mail (IM_geek@ymail.com).
*A screensharing program, if you're offering some kind of IT tech support. Teamviewer (www.teamviewer.com) is perfect! IT can be used freely or you can buy a license. Commercial (=multiple) use requires a paid license. Fantastic piece of software. I've used LogMeIn, Go2Assist, kVNC, Radmin viewer, etc, but Teamviewer takes the cake
*A program to keep track of remote connection (again, if you plan to offer IT TECH support and need to log into remote servers).
VisionApp Remote Desktop is good, free alternative for this (http://www.visionapp.com/resources/downloads/products-freeware.html).
IT Support is underestimated and extremely, extremely important. Implementing a solution with a client is only half the work.
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