Q. I would like to prepare a template for the most commonly needed information when submitting a request/ticket to the helpdesk of a typical corporation.
A. Your Name
Your Location (cube#, bldg#, office#, etc)
Your Bosses name
Your phone number
The asset tag# on the computer
The OS if there are multiple supported
The application in error (if a software issue)
A screenshot of the error message (if a software issue)
General Description of the problem
Things you've tried to resolve the issue
The realistic priority of the problem
I'm sure there are others, but that's what I try to gather if I need to escalate to a higher level
Your Location (cube#, bldg#, office#, etc)
Your Bosses name
Your phone number
The asset tag# on the computer
The OS if there are multiple supported
The application in error (if a software issue)
A screenshot of the error message (if a software issue)
General Description of the problem
Things you've tried to resolve the issue
The realistic priority of the problem
I'm sure there are others, but that's what I try to gather if I need to escalate to a higher level
What is the job title of somebody who works in support at a software firm? A supporter?
Q. I teach English in Moscow at a small software firm where one of my students works in support (mainly answering questions about their software). When we covered the question "What do you do for a living?" He answered "I'm a supporter" which sounds wrong, but I can't think of what the correct job title would be.
A. Tech Support Representative or Software Support Tech or Rep., Helpdesk Support, Software Customer Service Rep; There's a million job titles that would fit this, it really depends on what his company calls him. You should tell him to ask his boss what his correct job title would be - it could just be Supporter - even though it sounds wrong, but more than likely he just doesn't know what his own job title is.
HR Manager
HR Manager
Is Software development a low stress career than Systems and networking based careers?
Q. In I.T Infrastructure related careers can be stressful bit and also help desk or software support that involves dealing with customers and fault resolutions a lot, is software development sitting quietly and developing in .net programming or something stressful ?
A. Well it really depends.. depends on the complexity of the design of the software specs. It can be as simple as coding a few lines, to a project that never ends (upgrades, add ons) etc.
From a social view, yes software development don't deal with much people, but they still do - you gotta talk to someone to understand what are their requirements in the software, you gotta make sure what you design fits those requirements, you gotta do quality assurance with the customer so that the end product is what they wanted. etc. You're bound to be in projects that require other team members with time lines, you will have to interact with other people albeit not as much as helpdesk would.
The more stressful and complex the job is, the more money you are bound to make. May I suggest if you worry about stress, to speak to a doctor or a therapist to teach you skills that can help you cope with stress.
From a social view, yes software development don't deal with much people, but they still do - you gotta talk to someone to understand what are their requirements in the software, you gotta make sure what you design fits those requirements, you gotta do quality assurance with the customer so that the end product is what they wanted. etc. You're bound to be in projects that require other team members with time lines, you will have to interact with other people albeit not as much as helpdesk would.
The more stressful and complex the job is, the more money you are bound to make. May I suggest if you worry about stress, to speak to a doctor or a therapist to teach you skills that can help you cope with stress.
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