Q. I've looked everywhere for free help desk ticketing software. Anyone use one or have a list of some that I can use?
A. For my helpdesk I use a free hosted helpdesk service called mojohelpdesk
http://www.mojohelpdesk.com/
There are free open source help desk programs that you install on your server or website.
For a list of free help desk go here http://www.opensourcehelpdesklist.com/ (keep in mind these are not hosted)
If you want a helpdesk that is really good and cheap try zendesk http://zendesk.com
http://www.mojohelpdesk.com/
There are free open source help desk programs that you install on your server or website.
For a list of free help desk go here http://www.opensourcehelpdesklist.com/ (keep in mind these are not hosted)
If you want a helpdesk that is really good and cheap try zendesk http://zendesk.com
Does anyone use an HR Help Desk Software?
Q. I'm interested in finding some HR help desk software, similar to IT Help Desk Software. Anyone know of some free or resonably priced software. I have searched the internet but what I have found has been overpriced or more than what I am looking for.
A. What is the size of your company?
I am at LBi Software our CaseManager product is one of the best HR Help Desk products. However it is geared (and priced) for companies over 5,000 employees. The advantage is that it will tie in with any HR system and includes employee self service functionality. Here is a link for more info http://www.lbisoftware.com/casemanager.html
Many smaller companies that do not need the HR specific features use a IT Help Desks tools such as IssueTrak or SupportMagic.
I am at LBi Software our CaseManager product is one of the best HR Help Desk products. However it is geared (and priced) for companies over 5,000 employees. The advantage is that it will tie in with any HR system and includes employee self service functionality. Here is a link for more info http://www.lbisoftware.com/casemanager.html
Many smaller companies that do not need the HR specific features use a IT Help Desks tools such as IssueTrak or SupportMagic.
What shoud I notice when I buy a help desk software?
Q. It is a permanent cooperation, so I want to choose a good company, anyone can tell me what should I notice? such as price, service.
A. Yes, just like Jean said, it is a good idea to get a free software at first. But, as it is well known, free one is not the best one usually. This software is used to keep contace with customers, in other words, it is very important for a company, right? So, if you can, just choose a good one and it will be worthwhile.
As for your question, price is an important factor, besides, quality and service are also very important.In fact, they are just what our company promised:
No server, no installation, no retaining required
No risk and no time limited for the free trial
Up-to-date always
SEO for the articles in Knowledge bases
No hidden fees
Quick account activating
Permanent real person support
Highly customization allowed
Highest data security protect
Twitter interface
If you are interested in it, here:
http://www.phphelpdesk.org/
Hope it is useful for you!
As for your question, price is an important factor, besides, quality and service are also very important.In fact, they are just what our company promised:
No server, no installation, no retaining required
No risk and no time limited for the free trial
Up-to-date always
SEO for the articles in Knowledge bases
No hidden fees
Quick account activating
Permanent real person support
Highly customization allowed
Highest data security protect
Twitter interface
If you are interested in it, here:
http://www.phphelpdesk.org/
Hope it is useful for you!
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