Thursday, December 6, 2012

Are there any websites that provide live IT support from experts?

Q. I work as a software engineer and it would really help to have someone to bounce questions and ideas off of sometimes when I get stuck and spend hours researching errors on Google. Cost isn't really an issue, my company would cover it.

A. This is a BIG risk. There ARE such sites, but the people there are limited in knowledge. If you are any good as a software engineer you should know more than any of those people. They are only good for sorting out END USER problems. And most of them will want to set up a contract to take over the work you are doing. Apart from that there are many rogue help desks who will rob you, and even find ways to infect servers and workstations with spyware. I run network and computer support for hundreds of companies. This involves writing a certain amount of software, writing their web pages, maintaining and repairing machines, running their servers as web servers, mail servers and file servers, networking installations and changes and multi office communications. And I have NOBODY to ask.


What field of computer technology do i want ot work in?
Q. I enjoy programming, and especially creating graphics and editing and enhancing photos in photoshop. I also enjoy creating web pages. I'm not as knowledgeable in the actual hardware of computers and how they work, I mean I could probably take one apart into its basic components and reassemble it if I needed to, but I'm not that experienced. I've worked with C++ in programming, photoshop in photo editing, and HTML and CSS in web design. I like doing them all, but I want to know which field offers the greatest opportunity for making money. Would I be better in computer engineering or one of those other ones?
Thanks in advance,
Mike

A. If you want to make money and have job security, computer engineering (either applications or systems) is the best bet in the IT field, especially if you have web programming abilities as well. According to the US Dept of Labor, computer software engineers are projected to be one of the fastest-growing occupations from 2004 to 2014 and make an average annual salary of $74,980 in 2004. The middle 50 percent earned between $59,130 and $92,130. The lowest 10 percent earned less than $46,520, and the highest 10 percent earned more than $113,830.

According to the National Association of Colleges and Employers, starting salary offers for graduates with a bachelor�s degree in computer engineering averaged $52,464 in 2005; offers for those with a master�s degree averaged $60,354. Starting salary offers for graduates with a bachelor�s degree in computer science averaged $50,820.

According to Robert Half International, starting salaries for software engineers in software development ranged from $63,250 to $92,750 in 2005. For network engineers, starting salaries in 2005 ranged from $61,250 to $88,250.

The other hot IT jobs (growing demand for 2004-14 and decent money, at least $43,000+ on average):

*Network systems and data communications analysts
*Computer systems analysts

Help desks are definitely being sourced out (though some are coming back), and just programming is not a good idea-you need to know the web and have a business background to succeed in programming today. Even then, programming is still getting outsourced, but with the baby boomers retiring, and less and less students going into IT, that will change in the next 5 years-programming will be hot again, based on supply and demand.

Good luck!


Is there an advantage to disabling the SSID on your router?
Q. I understand to increase security on your network, some suggest to Disable the SSID so the router doesn't broadcast your network name for others to see. That's fine, but, my own desk top & iPod's don't see my network either, so, how am I suppose to find it to log on? Wouldn't having the network pass worded & having WPA2 be enough to prevent intrusion?
Thanks for any tips!

A. Disabling the SSID, making what's called a "hidden network", really doesn't stop those sniffing the wifi signals. It's all viewable to them using special software.

Not only that, when you use a device like a laptop that tries to reconnect to the hidden network when your away from it, say at a coffee shop of hackers, the laptop is just calling out the network name like "hey joe you there" letting those who know you got a hidden network somewhere.

The hidden network feature only helps if your in a high traffic area with a lot of regular computer users with their "always looking for a network" devices from overworking your router.

If not overworking your router is what you need, and you don't need remote log-in to it over the Internet, then you should also disable it and ping as well. This does increase security as well as creating a WPA2 AES (personal) password with 24 or more random letters, numbers and characters for the Admin access and another 24 plus random character password for the Guest Internet access only account.

The advantage of a Guest Access is that's what you use in all your devices, if a computer gets hacked via web site or a download, the attackers only have the routers Guest password, not the Admin password. Therefore they can't change the routers Domain Name Service and route all banking sites on all devices to dummy sites in Nigeria for instance.

If you want to restrict certain devices to your network, you can allow them with only certain MAC addresses unique to every device. However this won't stop a hacker as they can mask their own MAC address with one that is allowed on the network when they "sniff" the network traffic. So again the (so far) uncracked WPA2 with AES is your only protection. WEP and WPA are both cracked and software is freely available to compromise these network encryption standards.

To connect to a hidden network requires going into your Network Setting and creating a new entry with the SSID name, password and type. Saving it, then attempting to connect. The hidden network name isn't being broadcasted by the router so the automated software doesn't display it in a list of other network names.

Some newer operating systems provide a easy menu option to "Connect to Hidden Network" which gives a dialog asking for both the name (SSID) and the password (and it's type) of the network.


Where can I find a site that would help me Make a blue print for a computer desk I want to build?
Q. I want to make the computer desk of my nerdy dreams and I was wondering if there is any web site that can help me make it very very easily. My dad can draw them himself by hand but doesn't have the time and told me if I drew up the plans he would use ONE DAY to help me build it then I am on my own. Also, I can't draw at all. My stick people look horrid. Help me out people.

A. I don't think there is a website to do that. I wouldn't worry about drawing too much. You must first make your desk physically possible. I would look at where you want your tower and monitor and then what speaker set you need to fit in there. Then you can look at keyboard and mouse setting and possible game pad storage and then some place for the software boxes, DVD or otherwise.

I would start by putting a chair down and then place out all the items around it just the way I like. If it was me I would build it into a corner and then have a bean shape in which to place the chair. That way I can place the speakers to get maximum sound effect. Then it is easy to mount the speakers on brackets on the wall and fit corner shelves and other shelves to store boxes books etc.

Next I would try and figure out what shape the top must be. Then you can go further and join a few sheets of paper together and draw out the shape. Then you draw out the shapes you need to all the other components. I would get pipe and some threaded rods to hold up the sections. You get stainless steel and aluminium that will look really nice. You cut the pipe to the length that will give you the desired height and then drill holes in your top sections and the top. Then fit in the pipes sliding the threaded rods through and then use the decorative nuts on top to tighten it and make it look smart. In the same way you can make multiple tiers by using shorter pipes.

Try and make it simple without drawers so that you can actually build it.

I would fit the tower between my legs and put footrests on the sides of the base to put my feet on so that I can kick back on my chair and play on the game pad.





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