Q. I'm interested in finding some HR help desk software, similar to IT Help Desk Software. Anyone know of some free or resonably priced software. I have searched the internet but what I have found has been overpriced or more than what I am looking for.
A. What is the size of your company?
I am at LBi Software our CaseManager product is one of the best HR Help Desk products. However it is geared (and priced) for companies over 5,000 employees. The advantage is that it will tie in with any HR system and includes employee self service functionality. Here is a link for more info http://www.lbisoftware.com/casemanager.html
Many smaller companies that do not need the HR specific features use a IT Help Desks tools such as IssueTrak or SupportMagic.
I am at LBi Software our CaseManager product is one of the best HR Help Desk products. However it is geared (and priced) for companies over 5,000 employees. The advantage is that it will tie in with any HR system and includes employee self service functionality. Here is a link for more info http://www.lbisoftware.com/casemanager.html
Many smaller companies that do not need the HR specific features use a IT Help Desks tools such as IssueTrak or SupportMagic.
Anyone know a good free help desk software?
Q. I've looked everywhere for free help desk ticketing software. Anyone use one or have a list of some that I can use?
A. For my helpdesk I use a free hosted helpdesk service called mojohelpdesk
http://www.mojohelpdesk.com/
There are free open source help desk programs that you install on your server or website.
For a list of free help desk go here http://www.opensourcehelpdesklist.com/ (keep in mind these are not hosted)
If you want a helpdesk that is really good and cheap try zendesk http://zendesk.com
http://www.mojohelpdesk.com/
There are free open source help desk programs that you install on your server or website.
For a list of free help desk go here http://www.opensourcehelpdesklist.com/ (keep in mind these are not hosted)
If you want a helpdesk that is really good and cheap try zendesk http://zendesk.com
Is Software development a low stress career than Systems and networking based careers?
Q. In I.T Infrastructure related careers can be stressful bit and also help desk or software support that involves dealing with customers and fault resolutions a lot, is software development sitting quietly and developing in .net programming or something stressful ?
A. Well it really depends.. depends on the complexity of the design of the software specs. It can be as simple as coding a few lines, to a project that never ends (upgrades, add ons) etc.
From a social view, yes software development don't deal with much people, but they still do - you gotta talk to someone to understand what are their requirements in the software, you gotta make sure what you design fits those requirements, you gotta do quality assurance with the customer so that the end product is what they wanted. etc. You're bound to be in projects that require other team members with time lines, you will have to interact with other people albeit not as much as helpdesk would.
The more stressful and complex the job is, the more money you are bound to make. May I suggest if you worry about stress, to speak to a doctor or a therapist to teach you skills that can help you cope with stress.
From a social view, yes software development don't deal with much people, but they still do - you gotta talk to someone to understand what are their requirements in the software, you gotta make sure what you design fits those requirements, you gotta do quality assurance with the customer so that the end product is what they wanted. etc. You're bound to be in projects that require other team members with time lines, you will have to interact with other people albeit not as much as helpdesk would.
The more stressful and complex the job is, the more money you are bound to make. May I suggest if you worry about stress, to speak to a doctor or a therapist to teach you skills that can help you cope with stress.
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