Q. I am looking for some help desk software to outfit my small organization with. I have used Remedy in the past at other companies and was looking into purchasing it, but their website is incredibly cryptic and doesn't provide any clear answers. So, does anyone have any idea how much I can expect to pay for some Remedy licenses? How about for a site-wide license?
A. In the spirit of transparency, I work for a BMC Remedy competitor. BMC has a couple of reasons to be cryptic about their licensing. First, it is not cheap. Second, their licensing is extremely complex.
If you are a small organization you might want to consider BMC's Servicedesk Express (Magic) product. Remedy will be overkill and Magic will probably be less expensive (I assume they still support and sell Magic...)
Alternatively, I'd suggest you consider software-as-a-service. There are numerous benefits to SaaS including lower ownership costs and ease of use, with no drop off in features and functionality. A couple of examples of SaaS in the IT service management market are Service-now.com (geared to larger organizaitons) and Beetil (geared to smaller organizations).
Subscription pricing for Service-now.com starts at $100 per IT user per month with volume discounts available. The smallest license we sell is for about 40 IT users. It is that simple. We host the application. Training, support, infrastructure, etc. are all included in the subscription license.
We have many former BMC Remedy customers who have switched to Service-now.com. To get you in the ballpark on pricing, one of these former Remedy customers paid about $1.2 million for 300 IT users and 20,000 employees.
Hope that helps a little.
@rglauser
Service-now.com
If you are a small organization you might want to consider BMC's Servicedesk Express (Magic) product. Remedy will be overkill and Magic will probably be less expensive (I assume they still support and sell Magic...)
Alternatively, I'd suggest you consider software-as-a-service. There are numerous benefits to SaaS including lower ownership costs and ease of use, with no drop off in features and functionality. A couple of examples of SaaS in the IT service management market are Service-now.com (geared to larger organizaitons) and Beetil (geared to smaller organizations).
Subscription pricing for Service-now.com starts at $100 per IT user per month with volume discounts available. The smallest license we sell is for about 40 IT users. It is that simple. We host the application. Training, support, infrastructure, etc. are all included in the subscription license.
We have many former BMC Remedy customers who have switched to Service-now.com. To get you in the ballpark on pricing, one of these former Remedy customers paid about $1.2 million for 300 IT users and 20,000 employees.
Hope that helps a little.
@rglauser
Service-now.com
Which is the best dvd ripping software free download?
Q. I have been trying to copy some DVD's onto an empty desk however the softwares I have use haven't worked. What software free download works? Is there any other way I can do it?
A. I personally use this DVD ripper to copy DVD to my computer or iTunes:
http://www.google.com/url?sa=t&source=web&cd=1&ved=0CBIQFjAA&url=http%3A%2F%2Fwww.aimersoft.com%2Ftutorial%2Fdvd-to-itunes.html&ei=RHE6TZe7JYL2vwPKuZDWCg&usg=AFQjCNGOZgR4gWXWuLDOoXIhpeeEf7S1Zw
You can free download it for free trial yourself, but the free trial version may leave watermark.
http://www.google.com/url?sa=t&source=web&cd=1&ved=0CBIQFjAA&url=http%3A%2F%2Fwww.aimersoft.com%2Ftutorial%2Fdvd-to-itunes.html&ei=RHE6TZe7JYL2vwPKuZDWCg&usg=AFQjCNGOZgR4gWXWuLDOoXIhpeeEf7S1Zw
You can free download it for free trial yourself, but the free trial version may leave watermark.
What type of camcorder is best for uploading videos to the internet?
Q. I'm going to start a amateur webcast show for work and I'd like to know which out there are the best for people on a moderate budget, say 200-400 dollars.
I have zero experience with cameras and this show is basically me talking indoors behind a desk.
Also, which software would you guys reccomend using for first time video editors?
Thanks alot for all the help
I have zero experience with cameras and this show is basically me talking indoors behind a desk.
Also, which software would you guys reccomend using for first time video editors?
Thanks alot for all the help
A. The Canon ZR800, 900 and 930 are the least expensive camcorders available that have a mic-in jack but no manual audio control. The Canon HV20, HV30, Sony HDR-HC7 and HV9 are the least expensive camcorders with both a mic-in jack and full manual audio control.
Your computer likely has bundled video editing software - Microsoft MovieMaker (Windows XP SP1 or newer) or Apple iMovieHD (OSX).
Your computer likely has bundled video editing software - Microsoft MovieMaker (Windows XP SP1 or newer) or Apple iMovieHD (OSX).
what are the problems with using help desk software?
Q. in terms of the help desk which helps people report problems, what are the issues with the actual software?
A. The best help desk software help you achieve lean support process by:
- ensuring that you do not waste time unnecessarily on tickets/calls;
- ensuring help desk calls/tickets, updates and notifications are always visible to help desk staff;
- ensuring that time spent resolving help desk calls/tickets can be recorded.
The best help desk software will ensure you minimise cost, maximising revenues and increase customer satisfaction!
iKode helpdesk x is what I used and works very well. You can check: http://www.phphelpdesk.org/
- ensuring that you do not waste time unnecessarily on tickets/calls;
- ensuring help desk calls/tickets, updates and notifications are always visible to help desk staff;
- ensuring that time spent resolving help desk calls/tickets can be recorded.
The best help desk software will ensure you minimise cost, maximising revenues and increase customer satisfaction!
iKode helpdesk x is what I used and works very well. You can check: http://www.phphelpdesk.org/
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