What is a good trouble ticket/help desk software?

Q. Besides the normal features I need something very user-friendly on top of being able to run statistics by user (to track number of recurring issues for continued training etc). Free would be nice, but not necessary. Would want to self-host.

A. Try Request Tracker - http://bestpractical.com/rt/

It's free and is basically a MySQL back end and php front end.

Original Question

Best free or cheap help desk software?

Q. I am looking for some free or cheap help desk/ticket system software. Does anybody have any ideas. I've downloaded and tried everything on the planet. Please don't suggest to me anything that requires me to set up servers and php and sql and such. If it can't all be set-up on a single computer, then it is way more than I need. I found something last year, but forgot what the name of it was. It was free too! Please help!

A. Check the User Reviews at this link for programs....

http://www.download.com/1770-20_4-0.html?query=ticket+system+software&tag=srch&searchtype=downloads&filterName=platform%3DWindows&filter=platform%3DWindows

Cheers

Original Question

what is a good help desk tracking system?

Q. My company and I are looking for a reliable help desk tracking software. We wanted to be webbased, easy to use for end users, asset management, able to assign tickets and to have a report builder.


Thanks!!

A. Hi,
I'm also looking for the same sort of help desk tracking system which is free and open source. So far, I found this site to be the best. http://www.helpdeskreloaded.com/

Their demo system can be accessed from http://www.demohelpdesk.com/index.php

Check it out. Hope it helps.

For more enterprise software listing, check out http://www.wareprise.com

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