Q. I run a computer shop. What I am looking for is a piece of software that allows me to quickly write out a ticket. The ticket should hold information like the persons name their phone number, whats wrong with the computer. Because I want to quickly write all the info down and print it and stick it to that persons computer. So my techs know the deal with that certain computer. Saving the tickets to a database would be handy too.
Is there a program out there that will allow me to do that?
Is there a program out there that will allow me to do that?
A. Just use Jitbit HelpDesk its powerfull
Jitbit Help-Desk is a customer support and knowledge-base software based on ASP.NET. Jitbit Help-Desk is a web based help desk software ("trouble ticket software" or "issue tracking software"). It is easy to install and is accessible from anywhere via Web. The software is also available as a service through a hosted version of the same.
Overall: A nice and easy way for setting up a feature rich help desk.
Jitbit Help-Desk is a customer support and knowledge-base software based on ASP.NET. Jitbit Help-Desk is a web based help desk software ("trouble ticket software" or "issue tracking software"). It is easy to install and is accessible from anywhere via Web. The software is also available as a service through a hosted version of the same.
Overall: A nice and easy way for setting up a feature rich help desk.
Resume Special Skills for technical support?
Q. I'm re-creating my resume and I need some assistance on what info I can put for special skills. I work for technical support at a cable company troubleshooting network issues with internet and VOIP services. We deal on average with 50+ people a day of residential and business customers. This job is not particular difficult and it's considered the top tier level of my department, but I'm looking for a more technical position. Any ideas on what I can put in special skills? Thanks!
A. You can have two variant of skills: technical and all the rest :)
Skills:
Technical - write here knowledge of some software (e.g.HelpDesk Software, Tracking Software, Customer Service Software, Administration of Databases, you can give the names of programs you used), advanced PC user (Internet, Office...)
Negotiating skills
Managerial skills
Time management skills
You should give examples of activities showing these skills. And also don't forget that everything depends on the vacancy you are applying for. Check what skills they are interested in and try to evaluate you level of knowledge.
Skills:
Technical - write here knowledge of some software (e.g.HelpDesk Software, Tracking Software, Customer Service Software, Administration of Databases, you can give the names of programs you used), advanced PC user (Internet, Office...)
Negotiating skills
Managerial skills
Time management skills
You should give examples of activities showing these skills. And also don't forget that everything depends on the vacancy you are applying for. Check what skills they are interested in and try to evaluate you level of knowledge.
Remote access detected in my router logs?
Q. My router logs keep showing that there's remote access to my computer via IP addresses all over the world all the time, yet nothing appears different in my computer in the slightest. I've even run combo fix, I have Malwarebytes and Avast (paid versions of both) running all the time and they haven't picked up any suspicious activity, is my router just crying wolf at normal requests coming in from websites, streaming videos, etc?
I even went as far as to run ComboFix on my system and change my IP, but those reports are still coming in, which is really why i think it's just false reports.
Lol my router password is a 30 long hex key. Nobody is getting into that. And yeah, IP protection is enabled, so I guess I'll just ignore the router. Most the alerts are on the port rage of 22xxx as well.
Alright, I actually tested it myself, and it's just reporting when anything is communicating with me. I went into matchmaking on halo and it reported every single player that connected to the game lobby. Router is just over-sensitive.
I even went as far as to run ComboFix on my system and change my IP, but those reports are still coming in, which is really why i think it's just false reports.
Lol my router password is a 30 long hex key. Nobody is getting into that. And yeah, IP protection is enabled, so I guess I'll just ignore the router. Most the alerts are on the port rage of 22xxx as well.
Alright, I actually tested it myself, and it's just reporting when anything is communicating with me. I went into matchmaking on halo and it reported every single player that connected to the game lobby. Router is just over-sensitive.
A. The first step would be to understand which ports are being used:
# Well Known Ports These run from 0 to 1023, and are bound to the common services that run on them (for example, mail runs on channel 25 tcp/udp, which is smtp (Simple Mail Transfer Protocol) so if you find one of these ports open (and you usually will), it's usually because of an essential function.
# Registered Ports These run on 1024 to 49151. Although not bound to a particular service, these are normally used by networking utilities like FTP software, Email client and so on, and they do this by opening on a random port within this range before communicating with the remote server, so don't panic (just be wary, perhaps) if you see any of these open, because they usually close automatically when the system that's running on them terminates (for example, type in a common website name in your browser with netstat open, and watch as it opens up a port at random to act as a buffer for the remote servers). Services like MSN Messenger and ICQ usually run on these Ports.
# Dynamic/Private Ports Ranging from 49152 to 65535, these things are rarely used except with certain programs, and even then not very often. This is indeed the usual range of the Trojan, so if you find any of these open, be very suspicious.
~~~~~
If Mbam Pro is NOT giving you any alerts, then you have nothing to worry about. If you need to test Mbam to make sure the IP blocker is working correctly, use their TEST link
http://iptest.malwarebytes.org/
~~~~~
http://helpdesk.malwarebytes.org/entries/21961721-how-can-i-verify-that-malwarebytes-anti-malware-is-working
EDIT:Thank You for the Update !!!
# Well Known Ports These run from 0 to 1023, and are bound to the common services that run on them (for example, mail runs on channel 25 tcp/udp, which is smtp (Simple Mail Transfer Protocol) so if you find one of these ports open (and you usually will), it's usually because of an essential function.
# Registered Ports These run on 1024 to 49151. Although not bound to a particular service, these are normally used by networking utilities like FTP software, Email client and so on, and they do this by opening on a random port within this range before communicating with the remote server, so don't panic (just be wary, perhaps) if you see any of these open, because they usually close automatically when the system that's running on them terminates (for example, type in a common website name in your browser with netstat open, and watch as it opens up a port at random to act as a buffer for the remote servers). Services like MSN Messenger and ICQ usually run on these Ports.
# Dynamic/Private Ports Ranging from 49152 to 65535, these things are rarely used except with certain programs, and even then not very often. This is indeed the usual range of the Trojan, so if you find any of these open, be very suspicious.
~~~~~
If Mbam Pro is NOT giving you any alerts, then you have nothing to worry about. If you need to test Mbam to make sure the IP blocker is working correctly, use their TEST link
http://iptest.malwarebytes.org/
~~~~~
http://helpdesk.malwarebytes.org/entries/21961721-how-can-i-verify-that-malwarebytes-anti-malware-is-working
EDIT:Thank You for the Update !!!
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