Tuesday, February 12, 2013

Anyone know a good free help desk software?

Q. I've looked everywhere for free help desk ticketing software. Anyone use one or have a list of some that I can use?

A. For my helpdesk I use a free hosted helpdesk service called mojohelpdesk
http://www.mojohelpdesk.com/
There are free open source help desk programs that you install on your server or website.
For a list of free help desk go here http://www.opensourcehelpdesklist.com/ (keep in mind these are not hosted)
If you want a helpdesk that is really good and cheap try zendesk http://zendesk.com

Is Software development a low stress career than Systems and networking based careers?
Q. In I.T Infrastructure related careers can be stressful bit and also help desk or software support that involves dealing with customers and fault resolutions a lot, is software development sitting quietly and developing in .net programming or something stressful ?

A. Well it really depends.. depends on the complexity of the design of the software specs. It can be as simple as coding a few lines, to a project that never ends (upgrades, add ons) etc.

From a social view, yes software development don't deal with much people, but they still do - you gotta talk to someone to understand what are their requirements in the software, you gotta make sure what you design fits those requirements, you gotta do quality assurance with the customer so that the end product is what they wanted. etc. You're bound to be in projects that require other team members with time lines, you will have to interact with other people albeit not as much as helpdesk would.

The more stressful and complex the job is, the more money you are bound to make. May I suggest if you worry about stress, to speak to a doctor or a therapist to teach you skills that can help you cope with stress.

Does anyone know where I can find a desk that fits a bay window?
Q. I would love for the desk to be the same shape as the bay window --cant really find anything online .. anyone have any suggestions? I could have one custom-built, i guess, but it just seems like such a headache. Any other cool-looking desk designs out there for a single guy that needs a really good desk for hardcore software development work ?

A. Based on the information you provide, it sounds like you need to have the desk custom made. If you intend to stay at your present residence for an extended period of time, the investment makes sense. Because the desk will be odd shaped, and designed to fit a particular space, it will not move well to a new location.

Good luck with your desk project.




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