Friday, February 22, 2013

How to manage your customer email address?

Q. Any suggestions?
Thanks in advance!

A. How many emails you get there? If you get too many email from customers, you can use a email management software. iKode Help Desk Software is a good option. Take a look of the features:

iKode help desk x is a customer support tool, FAQ and help desk system. Can be used to provide support to an online community, by solving tickets, adding a comprehensive FAQ section and interacting with users via emails.

Here are some key features of "iKode Help Desk X":
· Easy to use
· 100% web-based
· Cross-browser
· Cross-OS
· Customer self-service system
· Email synchronization
· Smart assignment logic
· Elaborate reports
· Flexible customization
· FAQ section / knowledgebase
· Ticket tracker
· History/logger

Hope to help!

What is the best brokerage firm for sophisticated stock option trading strategies?
Q. It's not Scottrade, IMO. I would like to hear only from those who have actually used the brokerage for things like spreads, straddles, condors, etc.

Please explain why you think it is the best? Is it order entry, cost, reputation, support, etc.?
Had E*Trade once and would not go back.

A. No, it's not scottrade. And it's definitely not Fidelity either!

OptionsXpress, ThinkorSwim, or Interactivebrokers are probably the top three choices. Each has their pros/cons depending on what's important to you.

If it's just for trade execution, etc, then Optionxpress is very good. They also have some decent rates (email me). They also match up to internal orders as well when they can. Additionally, they have some interesting scanning tools that can help you apply advanced strategies such as ratio spreads, etc to a stock.

Interactivebrokers is probably the cheapest. It's software based and takes a while to get used to. They route most of their trades through themselves, so that's one reason they are cheaper. You'll have to look at how active you are to see what fits best for you. Of the three, IB has the least desirable search tools, etc.

TOS is relatively new. They have some amazing tools and are very hungry for business right now (again, email me and I can help you with this). They have some great routing tools and have scanners specific to spreads, etc.They also (currently) have some fantastic free training as well. Executions have been decent as well. And in the long run, your executions'll be the most important.

With TOS and OXPS, I've been able to call their trading desk and they've been able to help with orders and/or take orders when I've not been at a computer to do the trade as well.

So, decide what's important to you. You might also check out Barron's annual article on brokerages that comes out in the spring.

If you have any further questions, I'll be glad to assist where I can.

I am having problems sending & receiving yahoo mail when I access my account while at work?
Q. How secure is yahoo mail and IM when using them over an employer's network. Can employers see, read or filter your activity?

A. Yahoo mail when logging in will secure via SSL (secure socket layer), usually shown by a padlock icon in the status bar of your browser.

Once logged in, the site it self may not be secure, but only when you are logged in can you access your email.

It is possible, although perhaps unlikely that your employer will keep a copy of each webpage visited.

Do not use the remember me or the auto logon facility as all this will do is to allow your employer to login to your machine as you if the wish then access any sites, and if you have set the yahoo mail site to remember you, your colleagues can access your email if you are away from your desk and not locked your PC.

Increasingly, employers are not allowing staff to install software, yahoo IM, MSN, ICQ etc as you are there to work for them and not chat all day! Similarly for this reason they are often forbidding access to web based mail, this forces you to use their email which of course they can monitor.

Suggest using a mobile device to access personal email while in work, most mobile phones, even cheap ones support gprs/wap and increasingly 3G to allow you to access email anywhere.




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