Q.
A. free software for remote desktop www.realvnc.com
allows remote desk top outside network
allows remote desk top outside network
What type of hardware and software would be needed for an IT Support help desk?
Q. Thanks
A. Hardware:
*A decent computer : urgent calls require fluent computers, HP COMPAQ computers are ideal for business laptops
*Wireless headset + phone, vOIP = a plus, try helping a client with the phone in one hand and operating the computer with the other
*An extra monitor, so dual monitors can be used
Software:
*A call registerring program/ticketing system/... There's many free online php packages that do this, but this mostly depends on how your helpdesk will work. Can customers report problems via phone, email or website altogether, or one exclusively? You will need to track open calls, submit calls, add comments and perhaps establish a knowledge base for future reference AND for employees that might be hired in the future.
I would reccomend NOT using email exclusively, but a ticketing system. If you'd like to know why, I would gladly elaborate about this via mail (IM_geek@ymail.com).
*A screensharing program, if you're offering some kind of IT tech support. Teamviewer (www.teamviewer.com) is perfect! IT can be used freely or you can buy a license. Commercial (=multiple) use requires a paid license. Fantastic piece of software. I've used LogMeIn, Go2Assist, kVNC, Radmin viewer, etc, but Teamviewer takes the cake
*A program to keep track of remote connection (again, if you plan to offer IT TECH support and need to log into remote servers).
VisionApp Remote Desktop is good, free alternative for this (http://www.visionapp.com/resources/downloads/products-freeware.html).
IT Support is underestimated and extremely, extremely important. Implementing a solution with a client is only half the work.
*A decent computer : urgent calls require fluent computers, HP COMPAQ computers are ideal for business laptops
*Wireless headset + phone, vOIP = a plus, try helping a client with the phone in one hand and operating the computer with the other
*An extra monitor, so dual monitors can be used
Software:
*A call registerring program/ticketing system/... There's many free online php packages that do this, but this mostly depends on how your helpdesk will work. Can customers report problems via phone, email or website altogether, or one exclusively? You will need to track open calls, submit calls, add comments and perhaps establish a knowledge base for future reference AND for employees that might be hired in the future.
I would reccomend NOT using email exclusively, but a ticketing system. If you'd like to know why, I would gladly elaborate about this via mail (IM_geek@ymail.com).
*A screensharing program, if you're offering some kind of IT tech support. Teamviewer (www.teamviewer.com) is perfect! IT can be used freely or you can buy a license. Commercial (=multiple) use requires a paid license. Fantastic piece of software. I've used LogMeIn, Go2Assist, kVNC, Radmin viewer, etc, but Teamviewer takes the cake
*A program to keep track of remote connection (again, if you plan to offer IT TECH support and need to log into remote servers).
VisionApp Remote Desktop is good, free alternative for this (http://www.visionapp.com/resources/downloads/products-freeware.html).
IT Support is underestimated and extremely, extremely important. Implementing a solution with a client is only half the work.
what kind of career is the best for me?
Q. well i like working with cellphones like fixing them. Also i like to be on the computer alot. and i like fixing and designing cars.
what do you think is the best career for me?
what do you think is the best career for me?
A. I would think that a computer technician/help desk support position would suit you best. You get to work with your hands, problem solve and troubleshoot operational functions, learn about the hardware and software of the system...
Many employers may require you have some certification at the least...this would be the basic A+ certification - you can go to the CompTIA website for the details, but there is a lot of free stuff out there for you to study from though. I found a really good website as an A+ study guide...www.proprofs.com/certification/comptia/a-plus/index.shtml.
There are many different help desk positions out there....remote (online chat), contract jobs, cellular companies, computer stores, etc.
Good luck! :-)
Many employers may require you have some certification at the least...this would be the basic A+ certification - you can go to the CompTIA website for the details, but there is a lot of free stuff out there for you to study from though. I found a really good website as an A+ study guide...www.proprofs.com/certification/comptia/a-plus/index.shtml.
There are many different help desk positions out there....remote (online chat), contract jobs, cellular companies, computer stores, etc.
Good luck! :-)
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