Q. My norton Anti virus subscription is up and i keep getting messages from norton and some other program saying my computer is infected with harmful material. What should i do?
I can't really afford to renew my subscription
I can't really afford to renew my subscription
A. Ok Melissa.. here's the deal.
Firstly the answer to your question: It sounds like you have a desktop hijacker most likely a program similar to this one: http://img.bleepingcomputer.com/swr-guides/antivirus-2008/antivirus-2008.jpg
I recommend you uninstall norton antivirus and install avast! and run the bootscan. Once completed go download Malwarebytes Antivirus and run a full scan following the onscreen instructions for removal.
AVG sucks now and so does Norton. I am a computer technician and never recommend paid antivirus solutions to my clients but clearly explain the difference between the two types which in short is:
Paid software: You get to yell at someone behind a desk when you get a virus
Free software: You don't get to yell at someone behind a desk when you get a virus
I'm not saying paid software doesn't do the job but no matter what you use no program can provide 100% virus protection. I definitely do not like to dish out $50 or more per month/year to yell at someone when I get a virus when I can have a freeware program that does the same job (if not better) than the paid.
peace out 8)
Firstly the answer to your question: It sounds like you have a desktop hijacker most likely a program similar to this one: http://img.bleepingcomputer.com/swr-guides/antivirus-2008/antivirus-2008.jpg
I recommend you uninstall norton antivirus and install avast! and run the bootscan. Once completed go download Malwarebytes Antivirus and run a full scan following the onscreen instructions for removal.
AVG sucks now and so does Norton. I am a computer technician and never recommend paid antivirus solutions to my clients but clearly explain the difference between the two types which in short is:
Paid software: You get to yell at someone behind a desk when you get a virus
Free software: You don't get to yell at someone behind a desk when you get a virus
I'm not saying paid software doesn't do the job but no matter what you use no program can provide 100% virus protection. I definitely do not like to dish out $50 or more per month/year to yell at someone when I get a virus when I can have a freeware program that does the same job (if not better) than the paid.
peace out 8)
What type of hardware and software would be needed for an IT Support help desk?
Q. Thanks
A. Hardware:
*A decent computer : urgent calls require fluent computers, HP COMPAQ computers are ideal for business laptops
*Wireless headset + phone, vOIP = a plus, try helping a client with the phone in one hand and operating the computer with the other
*An extra monitor, so dual monitors can be used
Software:
*A call registerring program/ticketing system/... There's many free online php packages that do this, but this mostly depends on how your helpdesk will work. Can customers report problems via phone, email or website altogether, or one exclusively? You will need to track open calls, submit calls, add comments and perhaps establish a knowledge base for future reference AND for employees that might be hired in the future.
I would reccomend NOT using email exclusively, but a ticketing system. If you'd like to know why, I would gladly elaborate about this via mail (IM_geek@ymail.com).
*A screensharing program, if you're offering some kind of IT tech support. Teamviewer (www.teamviewer.com) is perfect! IT can be used freely or you can buy a license. Commercial (=multiple) use requires a paid license. Fantastic piece of software. I've used LogMeIn, Go2Assist, kVNC, Radmin viewer, etc, but Teamviewer takes the cake
*A program to keep track of remote connection (again, if you plan to offer IT TECH support and need to log into remote servers).
VisionApp Remote Desktop is good, free alternative for this (http://www.visionapp.com/resources/downloads/products-freeware.html).
IT Support is underestimated and extremely, extremely important. Implementing a solution with a client is only half the work.
*A decent computer : urgent calls require fluent computers, HP COMPAQ computers are ideal for business laptops
*Wireless headset + phone, vOIP = a plus, try helping a client with the phone in one hand and operating the computer with the other
*An extra monitor, so dual monitors can be used
Software:
*A call registerring program/ticketing system/... There's many free online php packages that do this, but this mostly depends on how your helpdesk will work. Can customers report problems via phone, email or website altogether, or one exclusively? You will need to track open calls, submit calls, add comments and perhaps establish a knowledge base for future reference AND for employees that might be hired in the future.
I would reccomend NOT using email exclusively, but a ticketing system. If you'd like to know why, I would gladly elaborate about this via mail (IM_geek@ymail.com).
*A screensharing program, if you're offering some kind of IT tech support. Teamviewer (www.teamviewer.com) is perfect! IT can be used freely or you can buy a license. Commercial (=multiple) use requires a paid license. Fantastic piece of software. I've used LogMeIn, Go2Assist, kVNC, Radmin viewer, etc, but Teamviewer takes the cake
*A program to keep track of remote connection (again, if you plan to offer IT TECH support and need to log into remote servers).
VisionApp Remote Desktop is good, free alternative for this (http://www.visionapp.com/resources/downloads/products-freeware.html).
IT Support is underestimated and extremely, extremely important. Implementing a solution with a client is only half the work.
why is my monitor displaying in german?
Q. new hp, displaying on the monitor in german, when the language selection says english?
A. Depends. You say the language selection says English. Is that the monitor's selection (Menu) screen? check the menu or monitor selection sereen and see if it is displaying correctly. Unfortunately there are many ways for a program to determine what language to use in the display. Some use the language that is selected in Windows.
Some use the language that is selected by the individual program, and you have to pick a "working" language on install.
Some use an individual language for a software package that is determined when you download the program. There will be a specific package for English, French, German and so forth.
Sometimes these programs can overwrite the language selected in Windows. (Considered a badly behaved program by programmers, but they are more common than they should be.)
You provided very little information about your system other than the initials "HP". Is that the Desktop, the monitor, a notebook, etc.
Is this a brand new system that is displaying all programs in German? Is this a computer that previously displayed correctly in English, and without any hardware changes, has suddenly switched to German? Has there been any new program installed before you noticed the problem?
Usually when a problem appears, the last known change before the appearance of the problem, caused the problem.
If this is a brand new system, let warranty handle it. If you added a piece of hardware before the appearance of the problem, chances are that the problem is with how the hardware co-exists with Windows or how it is installed. If you added a piece of software before the appearance of the problem, chances are that the problem is with how the software co-exists with Windows or how it is installed.
It is possible that you got a component or program that was designed to work in Germany and this is the cause of your problem, but this is not likely, as most all computers will work with English, and possibly other languages as well.
As I said previously, the most common cause of a problem is the step taken immediately before the appearance of the problem. If you wrote this down or can remember it, a call to the support desk of that program / software is probably your best bet.
If your question had been in the form of " Right after I installed (name of program or hardware) my display started (give complete description of problem here). I am working on a (give complete description of system here) with (give complete description of installed OS and other software here) installed. I have tried (this, this, this and this) and (still have the same problem / have a slightly different problem now)." This gives a Techie a place to start tracking down what could be the cause of the problem. Notice is said COMPLETE descriptions. I had a problem with a customer's Wireless modem that turned out to have been cause by the fact that her used a "System Optimizer Program" that deleted TELNET from Microsoft's list of running processes. The Cellular modem used the R.A.C.s system that would not run without a process that needs another process to run that needed another process that needed TELNET. I was stumped for three weeks before he mentioned the optimize program.
Luckily he was running Belarc Advisor (a freeware program available from C|Net, and certified virus-free), that lists a profile of everything about your computer hardware and it's programs. Belarc let me set up another computer just like his and see what the Optimizer changed. When I saw that TELNET was gone it took me three minutes to fix what had been baffling me for three weeks.
Some use the language that is selected by the individual program, and you have to pick a "working" language on install.
Some use an individual language for a software package that is determined when you download the program. There will be a specific package for English, French, German and so forth.
Sometimes these programs can overwrite the language selected in Windows. (Considered a badly behaved program by programmers, but they are more common than they should be.)
You provided very little information about your system other than the initials "HP". Is that the Desktop, the monitor, a notebook, etc.
Is this a brand new system that is displaying all programs in German? Is this a computer that previously displayed correctly in English, and without any hardware changes, has suddenly switched to German? Has there been any new program installed before you noticed the problem?
Usually when a problem appears, the last known change before the appearance of the problem, caused the problem.
If this is a brand new system, let warranty handle it. If you added a piece of hardware before the appearance of the problem, chances are that the problem is with how the hardware co-exists with Windows or how it is installed. If you added a piece of software before the appearance of the problem, chances are that the problem is with how the software co-exists with Windows or how it is installed.
It is possible that you got a component or program that was designed to work in Germany and this is the cause of your problem, but this is not likely, as most all computers will work with English, and possibly other languages as well.
As I said previously, the most common cause of a problem is the step taken immediately before the appearance of the problem. If you wrote this down or can remember it, a call to the support desk of that program / software is probably your best bet.
If your question had been in the form of " Right after I installed (name of program or hardware) my display started (give complete description of problem here). I am working on a (give complete description of system here) with (give complete description of installed OS and other software here) installed. I have tried (this, this, this and this) and (still have the same problem / have a slightly different problem now)." This gives a Techie a place to start tracking down what could be the cause of the problem. Notice is said COMPLETE descriptions. I had a problem with a customer's Wireless modem that turned out to have been cause by the fact that her used a "System Optimizer Program" that deleted TELNET from Microsoft's list of running processes. The Cellular modem used the R.A.C.s system that would not run without a process that needs another process to run that needed another process that needed TELNET. I was stumped for three weeks before he mentioned the optimize program.
Luckily he was running Belarc Advisor (a freeware program available from C|Net, and certified virus-free), that lists a profile of everything about your computer hardware and it's programs. Belarc let me set up another computer just like his and see what the Optimizer changed. When I saw that TELNET was gone it took me three minutes to fix what had been baffling me for three weeks.
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