what are the problems with using help desk software?

Q. in terms of the help desk which helps people report problems, what are the issues with the actual software?

A. The best help desk software help you achieve lean support process by:
- ensuring that you do not waste time unnecessarily on tickets/calls;
- ensuring help desk calls/tickets, updates and notifications are always visible to help desk staff;
- ensuring that time spent resolving help desk calls/tickets can be recorded.
The best help desk software will ensure you minimise cost, maximising revenues and increase customer satisfaction!
iKode helpdesk x is what I used and works very well. You can check: http://www.phphelpdesk.org/

Original Question

How can I transition from Desktop Support to a Networking/Security career?

Q. I've been doing desktop troubleshooting and helpdesk work for about 5 years now, and I just got a job doing it for the State (responsible for about 25,000 users). However, the job seems to be a dead-end and i'm looking for advice on what would be the best way to cross-train my way to an overall IT management position (Preferably something along the lines of security, but i'll go where the 100k jobs are). Any ideas besides just getting my certs and hoping someone gives me a shot? Should I just stay with this new job and work towards management? Learn a few programming languages? Thanks.

- Stressed out techie
(Already have a B.S., thinking about getting an MBA with a focus on IT)

A. Well it sounds like you established a good career track in terms of starting in IT on help desk and now moving up, its a natural progression. Here's the approach I would take.

Keep the state job for a six month period to build up your resume and point out how you have experience with large scale deployments. After this look into real industry respected Certs ( go here for more details: http://en.wikipedia.org/wiki/Cyber_security_certification ) , prepare and Take them . The cert just says you know how to pass a test, but while your at your state job you can try and implement a few security ideas even better, all in an effort to bolster your resume in this area.

Then when 6 months go by begin you job hunt for a security position, contact CTO's directly if you can, begin doing consulting work on the side. etc.. Write a how to blog or contribute to a well known site. All this is about building your brand..

From a technical perspective , you'll need to get a really strong handle on Networking (routers, Cisco, firewalls) , followed by a solid understanding of OS (Windows, Linux) , some knowledge of databases, etc. Not so much programming, security is really more about plugging holes , and most of that can be done using hardware and software configurations. Learning the ins and outs of those configuration settings (example appache httpd.conf file) is what does the trick..

good luck

Original Question

What do you need to run a web server or a website of your computer?

Q. I want to know what you need to run a web server or website off of a computer and how to set one up. I don't wnat anything extreme just a basic web or website (I don't know proper terminology) server.

A. Any computer, add more hard drives for space,
server software, and max out the RAM that the motherboard will support!

If you talk performance, it is still the same things just more of it.

Better server = larger case that supports over eight hard drives, motherboard that supports dual/quad/2 or 4 CPUs. Redundant power supply. Cooling fans to keep inside of case cool.

Your software: Operating System = Server Software, Web creation software, application software, router, two network cards, Back up server - so, where do you want to go, it is up to your pocket book.

Go to www,Microsoft.com the training site.

Computer Help Page

http://www.nu2.nu/pebuilder/ http://oss.netfarm.it/winpe/
http://www.paraglidernc.com/ http://www.bootcd.us/

VISTA Upgrade or Requirements

http://www.microsoft.com/windows/products/windowsvista/buyorupgrade/upgradeadvisor.mspx

http://www.diskgenius.com/

http://www.pcbeginner.com/tools/pcdoctor.htm

http://www.pcguide.com/byop/index.htm

http://www.ntfs.com/boot-disk.htm

http://www.softpedia.com/get/System/Boot-Manager-Disk/

http://www.freedownloadscenter.com/Best/ntfs-boot-iso.html

http://www.disk-image.net/products.htm

http://www.bootdisk.com/bootdisk.htm

http://www.errornuker.com/info/01.php?hop=product1

http://www.nu2.nu/pebuilder

http://www.majorgeeks.com/downloads2.html

http://www.ntcompatible.com/Acronis_True_Image_9.0_Build_2337_s61449.html

http://www.theosfiles.com/

http://www.data-recovery-reviews.com/windows-startup-disasterrecovery.htm?gclid=CMSl0b7X2YcCFSJxYAodKy6Lpw

http://www.winternals.com/

http://www.pcworld.com/downloads/file/fid,25181-order,1-page,1-c,alldownloads/description.html

http://www.softpedia.com/get/System/Boot-Manager-Disk/Windows-XP-PowerPacker.shtml

http://www.extremetech.com/article2/0,1697,674406,00.asp

http://windows.about.com/od/tipsarchive/l/bltip632.htm
Visit our Helpdesk for PC Bug Doctor
http://www.maximumsoftwaresupport.com
PC Beginner software
http://www.pchell.com/support/limitedconnectivity.shtml
http://www.nu2.nu/pebuilder/
http://www.bootdisk.com/utility.htm
Chapter 1: Purchasing Components
Chapter 2: Component Overview
Chapter 3: Installing the CPU, Heatsink, and RAM On The Mainboard
Chapter 4: Installing The Mainboard In The Case
Chapter 5: Installing Drives
Chapter 6: Connecting Components
Chapter 7: Installing AGP and PCI Cards
Chapter 8: Testing the System and Completing Assembly
Chapter 9: Installing Windows XP
Chapter 10: Configuring Windows XP
Chapter 11: Installing A Dual Boot Operating System (Linux And Windows XP)
Chapter 12: Home Video -- âSo, You Want to Be the Next Steven Spielberg?â
Chapter 13: Whatâs Next?

http://www.hardwareanalysis.com
http://www.majorgeeks.com/download4007.html
http://www.nu2.nu/bootdisk/
http://www.free-pc-checkup.com/
http://www.pctools.com/registry-mechanic/?ref=Googlebspeed
http://pcperformancetools.com/recovermyfiles.htm
http://free.grisoft.com/freeweb.php/doc/...
http://www.download.com/3000-2144-100459...
http://www.worldstart.com/tips/tips.php/...
http://www.aarp.org/learntech/computers/...
http://www.microsoft.com/windowsxp/using...
http://www.zonelabs.com/store/content/co...

BUILD YOU OWN COMPUTER:
www.directron.com
www.newegg.com

A Good PC Cleaner

http://www.pc-error-cleaner.com/?gclid=COzW8YTD0ogCFRL1YgodAD0pbg

NTFS Boot Disk:

http://www.ntfs.com/boot_disk_includes.htm

To place Active@ KillDisk Pro onto a floppy disk type the following at the command prompt:
COPY G:\KILLDISK.EXE A:
COPY G:\DOS4GW.EXE A:
The above assumes that the G:\ drive is the bootable CD-ROM drive and the A:\ drive is the floppy disk drive.
DOS4GW.EXE is a required file for Active@ KillDisk, Active@ UNERASER and Active@ Disk Image.

http://www.download.com/BartPE-Bootable-Live-Windows-CD-DVD/3000-2094_4-10611130.html

Original Question

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