Q. i need suggestions on how i can add enhancements to current helpdesk systems, web ones preferably. any suggestions will be appreciated.
A. I have developed, maintained, used, and deployed several Help Desk systems.
There are varying types of Help Desk systems that cater to varying audiences and what you write for one audience you cannot write for another.
Completely Web Based
This help desk software is installed on your web server, and only a web browser is needed to use it.
Remotely Hosted
Remotely hosted is a help desk service provided by another another. Often times, only a web browser is needed.
Local Software with Web
This help desk software requires local installation on each server or workstation, but also has some web integration.
Local Software
This help desk software requires local installation on each server or workstation.
Knowledgebase Software
This is software that offers knowledgebase/FAQ features only. Some help desk packages already include this.
Instant Chat Messaging
This is software dedicated to offering live chatting features. Some help desk packages already include this.
The question is too general as enhancements are usually geared toward the client's business needs, their customer base needs, their technologies, just to name a few of the deciding criteria. There are hundreds of help desk systems for thousands of business applications so enhancements can possibly number in the tens of thousands.
Perhaps if you are looking for a particular Help Desk system(s) or have a particular business model(s) for us to solve, we can point you in the right direction(s) - there are just too many frames of reference to work with.
There are varying types of Help Desk systems that cater to varying audiences and what you write for one audience you cannot write for another.
Completely Web Based
This help desk software is installed on your web server, and only a web browser is needed to use it.
Remotely Hosted
Remotely hosted is a help desk service provided by another another. Often times, only a web browser is needed.
Local Software with Web
This help desk software requires local installation on each server or workstation, but also has some web integration.
Local Software
This help desk software requires local installation on each server or workstation.
Knowledgebase Software
This is software that offers knowledgebase/FAQ features only. Some help desk packages already include this.
Instant Chat Messaging
This is software dedicated to offering live chatting features. Some help desk packages already include this.
The question is too general as enhancements are usually geared toward the client's business needs, their customer base needs, their technologies, just to name a few of the deciding criteria. There are hundreds of help desk systems for thousands of business applications so enhancements can possibly number in the tens of thousands.
Perhaps if you are looking for a particular Help Desk system(s) or have a particular business model(s) for us to solve, we can point you in the right direction(s) - there are just too many frames of reference to work with.
For SUNY New Paltz and Oswego students? (current)?
Q. Does anyone have a mac instead of a PC? Will they allow people onto the network with a mac computer? On the website I only saw instructions for PC's?
Thanks, I couldn't find those pages when i searched their websites. Do you think you could check SUNY Binghamton for me too please? I'm sorry, I have checked but can't seem to find it and you were able to find it on the other two websites. Thanks so much.
Thanks, I couldn't find those pages when i searched their websites. Do you think you could check SUNY Binghamton for me too please? I'm sorry, I have checked but can't seem to find it and you were able to find it on the other two websites. Thanks so much.
A. I'm not a student at either, but I'm a librarian so I did some digging:
For SUNY Oswego, they have a computer lab that includes 10 Macs: http://www.oswego.edu/cts/labs/penfield_lab.html
Another page ( http://www.oswego.edu/cts/orientation/orientation_faq.html ) states:
"Do you recommend Apple Mac computers?
We recommend that you choose a computing platform that you are already comfortable with. The College Store offers both Apple and Dell computers at academic discount prices. Certain majors may require a certain platform or software package, so you may wish to check with the department of your major."
On that same page, they have some info about the wireless network: "The wireless system works with Mac OS 10.4 and above"
For SUNY New Paltz, they have some Mac labs: http://acs.newpaltz.edu/labs/ . And according to this page, it looks like they support Macs: http://acs.newpaltz.edu/resnet/requirements/ and so does their help desk: http://www.newpaltz.edu/helpdesk/
I hope this information helps!
jaclyn_the_librarian
Need an answer? Just Ask Us 24/7!
http://www.askus247.org
For SUNY Oswego, they have a computer lab that includes 10 Macs: http://www.oswego.edu/cts/labs/penfield_lab.html
Another page ( http://www.oswego.edu/cts/orientation/orientation_faq.html ) states:
"Do you recommend Apple Mac computers?
We recommend that you choose a computing platform that you are already comfortable with. The College Store offers both Apple and Dell computers at academic discount prices. Certain majors may require a certain platform or software package, so you may wish to check with the department of your major."
On that same page, they have some info about the wireless network: "The wireless system works with Mac OS 10.4 and above"
For SUNY New Paltz, they have some Mac labs: http://acs.newpaltz.edu/labs/ . And according to this page, it looks like they support Macs: http://acs.newpaltz.edu/resnet/requirements/ and so does their help desk: http://www.newpaltz.edu/helpdesk/
I hope this information helps!
jaclyn_the_librarian
Need an answer? Just Ask Us 24/7!
http://www.askus247.org
Powered by Yahoo! Answers
No comments:
Post a Comment