Q. Do I have any chance of getting a better position aisde from helpdesk or deskside support? I stopped my education when I had my daughter, now she's 5 and to get out quickly I was persuaded to switch to the general studies degree. But is it going to let me even get into a programmer/software developer role at all?
A. Unless your general studies degree offers an EXTENSIVE number of programming classes, it's really unlikely that a GS degree would help you get into a programmer/development role. You won't have the chops - the skills. However, if your GS degree does give you the programming classes and skills needed, then you may well be okay. There will be some companies that won't hire you, because you weren't a CS major; but others will be more flexible.
It is possible to get into programming from degrees other than CS and software engineering, but you'd need to be gaining the programming skills you need while you studied. Without those, you'll never go where you want to.
Still, there will be some jobs which say they require a BS in CS or SE; but if you come in with the skills needed, you'll usually be okay. What I'd recommend you do is either do an internship in programming, or else do part time or volunteer work in programming. You need it for your resume, so you can get a job. Without that experience, you'll be at a disadvantage.
It is possible to get into programming from degrees other than CS and software engineering, but you'd need to be gaining the programming skills you need while you studied. Without those, you'll never go where you want to.
Still, there will be some jobs which say they require a BS in CS or SE; but if you come in with the skills needed, you'll usually be okay. What I'd recommend you do is either do an internship in programming, or else do part time or volunteer work in programming. You need it for your resume, so you can get a job. Without that experience, you'll be at a disadvantage.
what questions will be asked on an interview for helpdesk technician level 1?
Q.
A. It depends on the company. I currently work as a lvl 1 help desk tech for a hotel so they preferred experience with hotel software systems on top of windows desktop and server applications. They also asked about customer service experience and future goals with in the company as well any education you would want to continue with.
Ultimately the questions are up to the employer and don't have a set formula.
Ultimately the questions are up to the employer and don't have a set formula.
what kind of job can i get with an A+ certification?
Q. i am a ful time student at a local tech. school. hopefully i will be graduating in december of this year.
A. I assume that you mean IT job, not health care.
An A+ cert is the absolute minimum qualification just to get an entry level job. Your first job will not pay very well but just view it as continuing your education. Ideally you want to get a job with an IT outsourcing and integration firm, especially if they also do education and training for their customers, b/c ususally you will be able to sit in on classes.
The reason you want a job with an IT company for your first job, rather than working at the helpdesk of a non-IT company is that you will be exposed to many more different types of IT environments, different hardware vendors, backup software and methodolgies, and hopefully even some non-windows machines.
Good luck. Try to get your hands on SQL, Exchange, and Cisco devices. Avoid learning too much about Microsoft Office or you will be stuck supporting it for the rest of your life.
An A+ cert is the absolute minimum qualification just to get an entry level job. Your first job will not pay very well but just view it as continuing your education. Ideally you want to get a job with an IT outsourcing and integration firm, especially if they also do education and training for their customers, b/c ususally you will be able to sit in on classes.
The reason you want a job with an IT company for your first job, rather than working at the helpdesk of a non-IT company is that you will be exposed to many more different types of IT environments, different hardware vendors, backup software and methodolgies, and hopefully even some non-windows machines.
Good luck. Try to get your hands on SQL, Exchange, and Cisco devices. Avoid learning too much about Microsoft Office or you will be stuck supporting it for the rest of your life.
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