Q. The software must provide dashboard/analytics capabilities as well as the ability to e-mail issues into the hosted environment to manage tickets.
A. Try www.Kayako.com They have hosted solutions and ones you can purchase flat out. That is what I have done (purchased).... I love it.
Here is a link to my help desk - client side.
www.TrialByFireDesigns.com/support
Here is a link to my help desk - client side.
www.TrialByFireDesigns.com/support
How much does BMC Remedy cost?
Q. I am looking for some help desk software to outfit my small organization with. I have used Remedy in the past at other companies and was looking into purchasing it, but their website is incredibly cryptic and doesn't provide any clear answers. So, does anyone have any idea how much I can expect to pay for some Remedy licenses? How about for a site-wide license?
A. In the spirit of transparency, I work for a BMC Remedy competitor. BMC has a couple of reasons to be cryptic about their licensing. First, it is not cheap. Second, their licensing is extremely complex.
If you are a small organization you might want to consider BMC's Servicedesk Express (Magic) product. Remedy will be overkill and Magic will probably be less expensive (I assume they still support and sell Magic...)
Alternatively, I'd suggest you consider software-as-a-service. There are numerous benefits to SaaS including lower ownership costs and ease of use, with no drop off in features and functionality. A couple of examples of SaaS in the IT service management market are Service-now.com (geared to larger organizaitons) and Beetil (geared to smaller organizations).
Subscription pricing for Service-now.com starts at $100 per IT user per month with volume discounts available. The smallest license we sell is for about 40 IT users. It is that simple. We host the application. Training, support, infrastructure, etc. are all included in the subscription license.
We have many former BMC Remedy customers who have switched to Service-now.com. To get you in the ballpark on pricing, one of these former Remedy customers paid about $1.2 million for 300 IT users and 20,000 employees.
Hope that helps a little.
@rglauser
Service-now.com
If you are a small organization you might want to consider BMC's Servicedesk Express (Magic) product. Remedy will be overkill and Magic will probably be less expensive (I assume they still support and sell Magic...)
Alternatively, I'd suggest you consider software-as-a-service. There are numerous benefits to SaaS including lower ownership costs and ease of use, with no drop off in features and functionality. A couple of examples of SaaS in the IT service management market are Service-now.com (geared to larger organizaitons) and Beetil (geared to smaller organizations).
Subscription pricing for Service-now.com starts at $100 per IT user per month with volume discounts available. The smallest license we sell is for about 40 IT users. It is that simple. We host the application. Training, support, infrastructure, etc. are all included in the subscription license.
We have many former BMC Remedy customers who have switched to Service-now.com. To get you in the ballpark on pricing, one of these former Remedy customers paid about $1.2 million for 300 IT users and 20,000 employees.
Hope that helps a little.
@rglauser
Service-now.com
How would you decorate a desk to look like a control module for a space station?
Q. My church is doing a camp for special needs kids and the theme is Galactic Blast. I need ideas on how to decorate the front desk... Any suggestions?
A. Computer(s) and screen(s) and keyboard(s) and joystick(s) and software for astronomy or space travel running on them. A video projector or large flat screen TV with computer images might be neat.
Painted white cardboard or foamcore board with a shape other than familiar rectangular. Slant sides, sharp angles (corners that are safe, though) and an overhead console would add to the impression.
A modern pilot's chair like I. Miller or Saarinen or Eames
http://evincodesign.com/tulip-side-chair.html
You can get space documentaries on DVD about Hubble, space shuttles,
Painted white cardboard or foamcore board with a shape other than familiar rectangular. Slant sides, sharp angles (corners that are safe, though) and an overhead console would add to the impression.
A modern pilot's chair like I. Miller or Saarinen or Eames
http://evincodesign.com/tulip-side-chair.html
You can get space documentaries on DVD about Hubble, space shuttles,
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