Wednesday, April 3, 2013

How do I get software I have purchased on a new system?

Q. I am getting a new laptop today, however, this laptop has some software I bought on here.

These are: Sony Vegas 9, Adobe Photoshop CS5 and some others.

How do I download these programs on a new laptop without purchasing it again?
I purchased these via digital download, so I have no discs.

A. Uninstall these applications from your old laptop and install them on your new laptop from the original installation discs, that is all there is to it. If the license code fails to authenticate for a certain application, simply contact the support desk of the relevant software manufacturer and they will help you with the activation free of charge.

Is ther a live free on line scanner site where I can input a freqency number and listen to police calls.?
Q. Is there a live free on line scanner site where I can input a frequency number and listen to police calls.

Or can my Compaq Laptop scan local radio frequencies or is there a free download that makes your computer a scanner?

A. Do you even understand how scanners work? I don't think so.

The scanner that sits on your desk, has an antenna that picks up LOCAL BROADCASTS... broadcasts that are within actual physical range of the scanner itself. How would a website be able to provide that?

How would a download add a radio tuner to your computer? How would software add the physical hardware to your computer? Again, I don't think you understand anything about police band scanners.

Just buy one. The answer to your question is No. There is no website. There is no software.

Is it illegal to download films, music and software from a free sharing website?
Q. I know a lot of my friends and people around download more than 2GB includes films, movie and software everyday from many foreign sites which are considered as sharing sites. They've downloaded this way more than 5 years and nothing happens to them. But is it different if they live in foreign countries and I live in USA?

A. *head desk* Really?




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Tuesday, April 2, 2013

Anyone know a good free help desk software?

Q. I've looked everywhere for free help desk ticketing software. Anyone use one or have a list of some that I can use?

A. For my helpdesk I use a free hosted helpdesk service called mojohelpdesk
http://www.mojohelpdesk.com/
There are free open source help desk programs that you install on your server or website.
For a list of free help desk go here http://www.opensourcehelpdesklist.com/ (keep in mind these are not hosted)
If you want a helpdesk that is really good and cheap try zendesk http://zendesk.com

is this the right email to contact twitter?
Q. support@twitter.zendesk.com
and someone answered me whose name was "the captain", is it a good email or someone pretending to work for twitter?

A. Zendesk is independent help desk software. Do not disclose your account password or confidential details.

To contact Twitter's Help, follow this link; http://support.twitter.com/

Best wishes

What's a good help desk software in spanish? (That is SaaS)?
Q. Like Zendesk

A. HelpSpot maybe?

Not sure about their language support




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What are some interesting jobs in Management Information Systems/Information Technology?

Q. I'm clueless about jobs in the MIS field. What can you do with an MIS degree? Please share any examples, knowledge, or personal experience. Thanks!

A. Computer programming (did it for 10 years), computer software engineering (create the programs that run programs people use at a company), database administrator (wrote database programming programs as well), network administrator (as well as the networking support staff), computer hardware engineering, systems analysis and design (figure out how to develop solutions to company problems and design the programs to do it), web programming and design (done this for a few years), security administrator, IT project leader (did this for a bit), IT trainer (did this for a few years), help desk adminstrator/project leader or agent (did this for a bit, often a job you can get right out of college), pc troubleshooter/support, e-commerce developer.

The most popular careers in IT right now are database administrative support, since it's hard to outsource. The demand for computer software engineering (not programming) is suppose to stay high as well as web design and programming and networking support, but both can depend on the area of the country. Some areas of the country are oversaturated with IT people. You can get a job at a help desk, but you can get stuck there too, along with pc support.

You need a few years of experience before people trust you to do security, training, project leading or systems design.

IT jobs are suppose to be 5 of the top 10 jobs most in demand in the next 10 years, but you have to be careful where you live, since areas get overrun with IT folks and that's where the layoffs occur first, since the supply outstrips the demand after a while. It's a very cyclical field, one where you always have to stay on top of the latest skills, and make sure you get them one way or another.

How are interactive clicker devices changing education in the United States?
Q.

A. Interactive clickers becoming more popular in K-12 schools Apr 2, 2009

The blue plastic clickers with oval buttons that sit on the edge of students' desks at Gililland Middle School are handheld devices to click in their answers for quizzes and tests. Within minutes, images projected onto a Smart Board let students compare their anonymous results to their classmates. A bar graph shows how the class did overall and how it did on specific questions.

"Was Number 9 a hard one?" seventh-grade language-arts teacher Jane Nesdill asked after a 10-question vocabulary quiz on Wednesday. The question dealt with the word, "pseudonym."

Afterward, Nesdill played an iTunes file that further explained the meaning of the word and used contemporary examples of celebrities, like Reginald Kenneth Dwight and Norma Jeane Baker, who are better known by their show-business names, Elton John and Marilyn Monroe.

"It gave me a new way to present information in a fun and more-engaging way," said Nesdill, a teacher since 1973.

The clicker is part of the Smart Interactive Response System, a new addition to Gililland this year. The system offers immediate feedback for students and teachers, who are able to see what lessons are working and which students need extra help. Nesdill uses it to tweak tests and lesson plans.

"I can focus on learning and where the kids need it," she said. "The kids like it. They are very proud when they can see they got 100 percent."
http://www.azcentral.com/news/articles/2010/02/05/20100205tr-clicker0206.html

An honors student at Ohio State, a kid in a fifth-grade science class in Kentucky and a deaf student in England all begin their learning experience the same way: with their hand wrapped around a remote control that connects a student with everyone else in the class, with the instructor and with the subject at hand.

Hundreds of colleges, high schools and even middle schools are using "clickers" -- as even manufacturers call them. A moderator can pose a question and within seconds the respondents' answers are anonymously logged on a laptop at the front of the room.

"This is the MTV era," said Neal H. Hooker, an Ohio State professor who uses the technology in his agricultural economics course. "It's the instant-gratification generation. They don't like doing a quiz and hearing the responses in three days. They want to see if they've got it right or wrong right then." InterWrite, a clicker manufacturer in Columbia, Maryland, has over a half million remotes in use, most in classrooms. Software logs the students' answers, enabling the teacher to determine if students understand the topic as the topic is being discussed. Teachers can post a true-false or multiple-choice quiz at the front of the room and, within seconds, the students' responses are logged, their scores tabulated and a grade is assigned to each.

Teachers can readily determine which students need immediate help -- and in what areas -- as the class progresses. The system actually encourages more class discussion, prodding even shy students to get involved as responses are debated. Hooker said the new technology saves reams of paper that he used to use on quizzes. About the only paperwork now is individual grade sheets.

College bookstores sell the clickers for between $10 and $40 apiece to students, depending on a range of functions. Most schools provide a basic system, including a receiver and software, which runs around $1,500. Bigger systems with higher-end equipment can cost $25,000, according to Rick Baker, CEO of clicker maker Meridia Audience http://www.wired.com/science/discoveries/news/2005/07/68086

What's the difference between a netbook, a notebook, and a normal laptop?
Q. My boyfriend tried to explain it, but I still don't get it. My computer is an HP G60, 16", and it says it's a notebook. Is an average laptop even bigger than that? What about a Netbook? Those look pretty small, but other than size, is there a difference?

A. Actually, 'laptop' refers to portable computers from approx 10-12 years ago. They were much larger than current portable computers and, when placed on your lap, they overhung on both sides. It was a marketing pitch because they were genuinely portable and didn't need to set on a desk or table. When what we call 'notebooks' came out they were much more comfortable in size and they are the popular size today and many people refer to them as 'laptops' because the true notebook fits comfortably on a lap. Netbooks are fully functional computers but much smaller. Current ones are not as powerful as notebooks, but that will change over time. I know people who take netbooks to college because they're small, yet can run all Windows software.




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how derivatives can be used to hedge risk associated with weather and global warming?

Q. Describe how derivatives (forward contracts, futures, options and swaps) can be used to hedge risk associated with weather and global warming.

A. Weather derivatives are financial instruments that can be used by organizations or individuals as part of a risk management strategy to reduce risk associated with adverse or unexpected weather conditions. The difference from other derivatives is that the underlying asset (rain/temperature/snow) has no direct value to price the weather derivative. Farmers can use weather derivatives to hedge against poor harvests caused by drought or frost; theme parks may want to insure against rainy weekends during peak summer seasons; and gas and power companies may use heating degree days (HDD) or cooling degree days (CDD) contracts to smooth earnings.

Heating degree days are one of the most common types of weather derivative. Typical terms for an HDD contract could be: for the November to March period, for each day where the temperature falls below 18 degrees Celsius keep a cumulative count. Depending upon whether the option is a put option or a call option, pay out a set amount per heating degree day that the actual count differs from the strike.

The first weather derivative deal was in July 1996 when Aquila Energy structured a dual-commodity hedge for Consolidated Edison Co. The transaction involved ConEd's purchase of electric power from Aquila for the month of August. The price of the power was agreed to, but a weather clause was imbedded into the contract. This clause stipulated that Aquila would pay ConEd a rebate if August turned out to be cooler than expected. The measurement of this was referenced to Cooling Degree Days measured at New York City's Central Park weather station. If total CDDs were from 0 to 10% below the expected 320, the company received no discount to the power price, but if total CDDs were 11 to 20% below normal, Con Ed would receive a $16,000 discount. Other discounted levels were worked in for even greater departures from normal.

After that humble beginning, weather derivatives slowly began trading over-the-counter in 1997. As the market for these products grew, the Chicago Mercantile Exchange introduced the first exchange-traded weather futures contracts (and corresponding options), in 1999. The CME currently trades weather derivative contracts for 18 cities in the United States, nine in Europe, six in Canada and two in Japan. Most of these contracts track cooling degree days or heating degree days, but recent additions track frost days in the Netherlands and monthly/seasonal snowfall in Boston and New York. A major early pioneer in weather derivatives was Enron Corporation, through its EnronOnline unit.

Climetrix® Weather Derivative System Launches Seamless Integration With TFS White Board and YellowJacket Software's YJ Weather




Newark, Calif. â July 17, 2006 â Risk Management Solutions (RMS), the worldâs leading provider of products and services for the management of natural hazard risk, today released version 5.1 of its Climetrix® weather derivatives trading and portfolio risk management system. This release provides an automated, direct link between Climetrix and the two most important sources of over-the-counter (OTC) weather market data: TFS White Board and YellowJacket Softwareâs YJ Weather. Climetrix version 5.1 also includes expanded option pricing functionality that automatically identifies the most valuable OTC trades available in the market.

The features added to version 5.1 provide further examples of how Climetrix automates processes that add significant value to a weather trading desk. The new functionality included in Climetrix 5.1 saves traders from performing time-consuming deal entry and also provides automatic notification of any potentially valuable deals posted to TFS White Board or YJ Weather.

Jeff Hamlin, director of Weather Risk Solutions at RMS, comments, âBy directly linking Climetrix with the TFS White Board and YellowJacketâs YJ Weather, our clients can instantly price virtually all weather contracts quoted in the OTC market. Details of these OTC markets are automatically loaded into Climetrix and then updated on a real-time basis so traders can spend less time on deal entry and more time trading.â

Climetrix version 5.1 also includes expanded option pricing functionality that instantly calculates the value of any new OTC market relative to recently traded or recently quoted values. This new functionality ranks all existing OTC option markets according to value, allowing clients to focus on the most valuable opportunities available in the OTC market.

More information about Climetrix can be accessed at: http://www.climetrix.com. Climetrix provides integrated access to all of the data, pricing tools, and portfolio management capabilities that are needed to participate successfully in the weather derivatives market.

http://www.marketwatch.com/news/story/growing-futures-market-lets-businesses/story.aspx?guid=%7B40213F1C-4108-4464-859B-47436F68649B%7D

http://www.ubs.com/1/e/media_overview/media_emea/mediareleases?newsId=117789

http://www.indexuniverse.com/index.php?option=com_content&view=article&id=1044&Itemid=38

What kind of job will i be working in if i were to finish my degree in Information Science and technology?
Q. IST is a really diverse major I'm not really sure what kind of job will be i be working with this major in the future so I'm just curious.

some people call it IT or IST

A. Colleges and Universities use a variety of names to describe their offerings. The best way to figure out what the major is really about is to look at the courses that make up the course listing for a given major. If it has lots of programming courses this will be a major in Computer Science (CS) and you will be trained to do software development, web programming, embedded systems programming and perhaps some robotics.

If it has many general management courses and very little in the way of technical computer courses then it is probably a management of Information Systems (MIS) major thet will prpare you to manage an IT team, projects and people.

It is has more technical courses in systems administration, network design, and computing security but few programming courses it is probably a Computer Information Systems (CIS) or other similar degree. The CIS is what I have. Most likely the IT or IST degree you mentioned is in this area. Here are just a few of the jobs you would expect find handled by people with that training:

Computer Technician - Works on computer hardware at user location or in service center. (entry level IT Job)
Service Center Coordinator - Schedules the repair of user community computers, orders spare parts, schedules staff, establishes priorities, maintains loaner laptops and non-US laptops for travel outside of US.
Help Desk Staff - answer questions and resolve problems for the user community. (entry level IT Job - Tier 1 support)
Storage Administrator - in charge of mass storage servers and devices.
Network Administrator - Works on routers, switches, hubs, cables, load balancers and all the other hardware that handles LAN and WAN network traffic. Also, may be responsible for IP phone service.
Systems Administrator or Systems Engineer- Works with servers, laptops and desktop computers to keep them free of problems and secure the data they contain. Responsible for Security group creation and memberships, server patching, anti-virus protection updates, password changes and any automated mechanisms that make these changes. These positions may be divided into server and desktop teams. Tier 2 support.
Enterprise Administrator - Handles Enterprise support and design issues. Tier 3 support.
Active Directory Administrator - Designs and administers Active Directory infrastructure, AD policies, access permissions, roles, group policies, separation of duties.
Exchange and Messaging Administrator - maintains mail systems servers, other mail related devices and the company messaging infrastructure.
Backup Administrator - Maintains backup devices and determines backup strategies so data that was deleted accidentally or intentionally can be recovered. Design and control how and when data is backed up, where the backups are stored and how long the backups are retained. They will test to be sure backups are valid and usable.
Disaster Recovery Specialist - Plans for disaster events so the company data and infrastructure can be brought back online as quickly as possible after a fire, flood, earthquake, terrorism or other disaster event. Plans for failover of services to alternate locations, if the primary location is not available.
Database Administrator - Maintains the company databases which may include customer and sales records, billing information, inventory and other data.
Computing Security Specialist - A company's biggest asset is its data and the Computing Security Specialist will work to try to keep that data protected from loss. They may be dealing with and defending against viruses, hoaxes, malware, keyloggers, phishing attacks, internal attacks and domestic and foreign intrusion. Develops monitoring and interception systems, filters and strategies and works with appropriate government agencies.
Corporate IT Acquisition Specialist - Works with acquired outside companies to establish migration into the corporate computing infrastructure.
Data Center Administrator - Maintains the data center facilities where the company's servers and other devices reside. They are responsible for physical security and may review badge reader and camera information to be sure that only individuals with proper access are getting close to the company's servers and other critical devices. Also, maintain backup power devices (UPS or generators), climate control equipment, fire suppression equipment, establish access policies, etc.

Best Wishes!

Asset Management software question?
Q. I downloaded a free trial for IT asset management software from Desk Center USA and found that in my business people were using illegal software. Can I get into trouble in my business because of what people are doing and what are the penalties?

A. if that came the the knowledge of the authorities then no doubt you have a problem, it also depends on where the illegal software is installed, i.e. company owned machines or the personal laptops of some users. Penalties vary depending on where you are, usually they start by forcing you legalize all "pirated" copies, otherwise you would be getting heavy fines if not something more serious even.




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Could you please tell me where I can get info on MS Sharepoint Server: description, training, free resources.?

Q. I am considering taking a position that requires knowledge and preferably hands-on experience with Microsoft's Sharepoint Server (Help Desk) at a [post 9/11] sensitive Federal Government site located in the Nation's Capital. Is there a way I could quickly bring myself "up to speed" on this hardware/software environment at no $$$$ cost? Any online information or resources (e.g., URL links) would be greatly appreciated. Thanks in advance...!

A. I would start at Microsoft's own website:

http://www.microsoft.com/sharepoint/default.mspx

Presentation software?
Q. I would want to do a presentation, but using more than one program (PowerPoint and winamp). Swithing between programs make a presentation uncool, so is there a way to lock the video output on the projector? For example, i have done my Powerpoint presentation, i lock my projector screen on powerpoint while i change a program in my laptop. Possible?

A. It's perfectly possible and there's several ways of doing it

Many projectors have a Freeze option as described in this instruction sheet - http://sharepoint.lfcds.org/employee/it/Tech%20Tips/Freezing%20The%20Projector%20Image.aspx

Another method is use dual monitors - or at least use the projector as a dual monitor. The computer just knows something is plugged into a second video port but doesn't really care what it is. You can drag your applications from the real monitor to the projector "monitor".

Another way is to have a real dual monitor setup and use a splitter on one of the them to send the video signal to the projector.

These methods are discussed at http://www.edugeek.net/forums/av-multimedia-related/38660-freeze-feature-projectors.html

Another method is a simple AB video switch. Set up both monitors then split both signals using splitters one output from each goes to the monitors as normal the other goes to the AB box then back out to the projector. Video AB boxes can be cheap, $5 or less from some places - http://google.com/search?q=video+ab+box

The important thing is to try whatever method you choose before the big day. You really do need to practice so that you know whatever method you've got will actually work and to make sure you can cue everything up properly without fluffing it.

I used to work as an AV tech at a college and were doing this sort of thing all the time. From ancient computer setups under a desk in some old classroom to all singing and dancing auditorium projectors with multiple inputs and a rat's nest of wiring.

What's "Microsoft Dynamics CRM"?
Q. What is this software for and what does CRM stand for??

A. Microsoft Dynamics CRM is a Customer Relationship Management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service (help desk) sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary (.NET based) framework to customize it to meet many different demands.
The Microsoft Dynamics family of business applications includes other related products such as Microsoft Dynamics AX (ERP application), Microsoft Dynamics GP, (ERP application) Microsoft Dynamics NAV (ERP application), and Microsoft Dynamics SL (ERP Application) and also Microsoft Dynamics Retail Management System; also known as Dynamics RMS.
Dynamics CRM is a server-client application, which, like Microsoft SharePoint, is primarily an IIS-based web application which also supports extensive web services interfaces. Clients access Dynamics CRM either by using Microsoft Internet Explorer 6 or later web browser or by a thick client plug-in to Microsoft Outlook. While other browsers can be used to access Dynamics, results can be mixed and are not supported by Microsoft.[citation needed]
The current version of Microsoft Dynamics CRM is 2011




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Does anyone use an HR Help Desk Software?

Q. I'm interested in finding some HR help desk software, similar to IT Help Desk Software. Anyone know of some free or resonably priced software. I have searched the internet but what I have found has been overpriced or more than what I am looking for.

A. What is the size of your company?
I am at LBi Software our CaseManager product is one of the best HR Help Desk products. However it is geared (and priced) for companies over 5,000 employees. The advantage is that it will tie in with any HR system and includes employee self service functionality. Here is a link for more info http://www.lbisoftware.com/casemanager.html

Many smaller companies that do not need the HR specific features use a IT Help Desks tools such as IssueTrak or SupportMagic.

Is it illegal to download films, music and software from a free sharing website?
Q. I know a lot of my friends and people around download more than 2GB includes films, movie and software everyday from many foreign sites which are considered as sharing sites. They've downloaded this way more than 5 years and nothing happens to them. But is it different if they live in foreign countries and I live in USA?

A. *head desk* Really?

How do I get software I have purchased on a new system?
Q. I am getting a new laptop today, however, this laptop has some software I bought on here.

These are: Sony Vegas 9, Adobe Photoshop CS5 and some others.

How do I download these programs on a new laptop without purchasing it again?
I purchased these via digital download, so I have no discs.

A. Uninstall these applications from your old laptop and install them on your new laptop from the original installation discs, that is all there is to it. If the license code fails to authenticate for a certain application, simply contact the support desk of the relevant software manufacturer and they will help you with the activation free of charge.




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Monday, April 1, 2013

What kinds of CRM Help Desk software are available?

Q.

A. remedy

How to create Macro in BMC Remedy software?
Q.

A. Its easy
open Helpdesk Form (Search help desk cases)
on right top of form clieck on ADVANCED tab .. (you will see Search String windows at bottom)
add srting you want to search for (below string will show current logged in users pending tickets)
example:('Assignee Login Name' = $USER$) AND ('Status*' != "Resolved") AND ('Status*' != "Closed")
go to TOOLS-record macro... Marco is active now
Click on SEARCH .. this will search all tkts with search criteria.
you will see all tickets.. select all and then go to TOOLS-reporting
Select the REPORT Style 9 u can add required columns) and then
RIght Click Report Template and EXPORT to file
Save as .CSV.
then click on Tools -Save Macro
you are done
next time go to Tools-Run macro.

How to create Macro in BMC Remedy software?
Q.

A. Its easy
open Helpdesk Form (Search help desk cases)
on right top of form clieck on ADVANCED tab .. (you will see Search String windows at bottom)
add srting you want to search for (below string will show current logged in users pending tickets)
example:('Assignee Login Name' = $USER$) AND ('Status*' != "Resolved") AND ('Status*' != "Closed")
go to TOOLS-record macro... Marco is active now
Click on SEARCH .. this will search all tkts with search criteria.
you will see all tickets.. select all and then go to TOOLS-reporting
Select the REPORT Style 9 u can add required columns) and then
RIght Click Report Template and EXPORT to file
Save as .CSV.
then click on Tools -Save Macro
you are done
next time go to Tools-Run macro.




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