Q. I've looked everywhere for free help desk ticketing software. Anyone use one or have a list of some that I can use?
A. For my helpdesk I use a free hosted helpdesk service called mojohelpdesk
http://www.mojohelpdesk.com/
There are free open source help desk programs that you install on your server or website.
For a list of free help desk go here http://www.opensourcehelpdesklist.com/ (keep in mind these are not hosted)
If you want a helpdesk that is really good and cheap try zendesk http://zendesk.com
http://www.mojohelpdesk.com/
There are free open source help desk programs that you install on your server or website.
For a list of free help desk go here http://www.opensourcehelpdesklist.com/ (keep in mind these are not hosted)
If you want a helpdesk that is really good and cheap try zendesk http://zendesk.com
Is Software development a low stress career than Systems and networking based careers?
Q. In I.T Infrastructure related careers can be stressful bit and also help desk or software support that involves dealing with customers and fault resolutions a lot, is software development sitting quietly and developing in .net programming or something stressful ?
A. Well it really depends.. depends on the complexity of the design of the software specs. It can be as simple as coding a few lines, to a project that never ends (upgrades, add ons) etc.
From a social view, yes software development don't deal with much people, but they still do - you gotta talk to someone to understand what are their requirements in the software, you gotta make sure what you design fits those requirements, you gotta do quality assurance with the customer so that the end product is what they wanted. etc. You're bound to be in projects that require other team members with time lines, you will have to interact with other people albeit not as much as helpdesk would.
The more stressful and complex the job is, the more money you are bound to make. May I suggest if you worry about stress, to speak to a doctor or a therapist to teach you skills that can help you cope with stress.
From a social view, yes software development don't deal with much people, but they still do - you gotta talk to someone to understand what are their requirements in the software, you gotta make sure what you design fits those requirements, you gotta do quality assurance with the customer so that the end product is what they wanted. etc. You're bound to be in projects that require other team members with time lines, you will have to interact with other people albeit not as much as helpdesk would.
The more stressful and complex the job is, the more money you are bound to make. May I suggest if you worry about stress, to speak to a doctor or a therapist to teach you skills that can help you cope with stress.
I am looking for hosted help desk software what will maintain help tickets, hardware and software inventory?
Q. The software must provide dashboard/analytics capabilities as well as the ability to e-mail issues into the hosted environment to manage tickets.
A. Try www.Kayako.com They have hosted solutions and ones you can purchase flat out. That is what I have done (purchased).... I love it.
Here is a link to my help desk - client side.
www.TrialByFireDesigns.com/support
Here is a link to my help desk - client side.
www.TrialByFireDesigns.com/support
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