Q. Thanks
A. Hardware:
*A decent computer : urgent calls require fluent computers, HP COMPAQ computers are ideal for business laptops
*Wireless headset + phone, vOIP = a plus, try helping a client with the phone in one hand and operating the computer with the other
*An extra monitor, so dual monitors can be used
Software:
*A call registerring program/ticketing system/... There's many free online php packages that do this, but this mostly depends on how your helpdesk will work. Can customers report problems via phone, email or website altogether, or one exclusively? You will need to track open calls, submit calls, add comments and perhaps establish a knowledge base for future reference AND for employees that might be hired in the future.
I would reccomend NOT using email exclusively, but a ticketing system. If you'd like to know why, I would gladly elaborate about this via mail (IM_geek@ymail.com).
*A screensharing program, if you're offering some kind of IT tech support. Teamviewer (www.teamviewer.com) is perfect! IT can be used freely or you can buy a license. Commercial (=multiple) use requires a paid license. Fantastic piece of software. I've used LogMeIn, Go2Assist, kVNC, Radmin viewer, etc, but Teamviewer takes the cake
*A program to keep track of remote connection (again, if you plan to offer IT TECH support and need to log into remote servers).
VisionApp Remote Desktop is good, free alternative for this (http://www.visionapp.com/resources/downloads/products-freeware.html).
IT Support is underestimated and extremely, extremely important. Implementing a solution with a client is only half the work.
*A decent computer : urgent calls require fluent computers, HP COMPAQ computers are ideal for business laptops
*Wireless headset + phone, vOIP = a plus, try helping a client with the phone in one hand and operating the computer with the other
*An extra monitor, so dual monitors can be used
Software:
*A call registerring program/ticketing system/... There's many free online php packages that do this, but this mostly depends on how your helpdesk will work. Can customers report problems via phone, email or website altogether, or one exclusively? You will need to track open calls, submit calls, add comments and perhaps establish a knowledge base for future reference AND for employees that might be hired in the future.
I would reccomend NOT using email exclusively, but a ticketing system. If you'd like to know why, I would gladly elaborate about this via mail (IM_geek@ymail.com).
*A screensharing program, if you're offering some kind of IT tech support. Teamviewer (www.teamviewer.com) is perfect! IT can be used freely or you can buy a license. Commercial (=multiple) use requires a paid license. Fantastic piece of software. I've used LogMeIn, Go2Assist, kVNC, Radmin viewer, etc, but Teamviewer takes the cake
*A program to keep track of remote connection (again, if you plan to offer IT TECH support and need to log into remote servers).
VisionApp Remote Desktop is good, free alternative for this (http://www.visionapp.com/resources/downloads/products-freeware.html).
IT Support is underestimated and extremely, extremely important. Implementing a solution with a client is only half the work.
What is GB for a hard drive and memory? And what should look for when buying a computer?
Q.
A. I look for the GB size first in a computer.
Even if you don't need a big amount of storage at the moment, computers are upgrading so fast and software is getting so sophisticated that I always think the bigger GB of hard drive and the bigger GB of RAM (temporary memory) you can get, the better.
This one has 500 GB of hard drive and 5 GB of RAM. But I would like more :)
After that look at what you want the computer for. What would you mostly be using it for. You can cut down on the cost if there are some things you believe you won't need. For example, I had a multi card reader put in mine, but the only card I ever use on it is an SD card, so I could have cut that cost by simply adding a cheap USB card reader instead of an inbuilt one. Dell is one make that lets you pick and choose what you want to add to a basic package.
Here's a website that will give you lots of info on what to look for and how to choose:
http://www.students.ucs.ed.ac.uk/helpdesk/student/system/show.cfm?documentID=6995
Even if you don't need a big amount of storage at the moment, computers are upgrading so fast and software is getting so sophisticated that I always think the bigger GB of hard drive and the bigger GB of RAM (temporary memory) you can get, the better.
This one has 500 GB of hard drive and 5 GB of RAM. But I would like more :)
After that look at what you want the computer for. What would you mostly be using it for. You can cut down on the cost if there are some things you believe you won't need. For example, I had a multi card reader put in mine, but the only card I ever use on it is an SD card, so I could have cut that cost by simply adding a cheap USB card reader instead of an inbuilt one. Dell is one make that lets you pick and choose what you want to add to a basic package.
Here's a website that will give you lots of info on what to look for and how to choose:
http://www.students.ucs.ed.ac.uk/helpdesk/student/system/show.cfm?documentID=6995
what would be the best traveling laptop?
Q. what is the best choise of laptop if i'm going to travel for 6 mounths in australia. i need to watch DVDs, download pictures from my camera, connect wi-fi to the internet, talk on skype. i need it light weight , and easy to travel with it. if possible long life battery. money is no object (of course 10000$ is a bit to much). and a world wide warrenty would be nice. thanx
A. dell xps m1210
http://www1.ap.dell.com/content/products/productdetails.aspx/xps_m1210_au?c=au&l=en&s=dhs
let's configure it,
Intel(R) Core(TM)2 Duo Processor T7200
2.00 GHz, 4 MB Cache, 667 MHz FSB
Genuine Windows(R) XP Media Center Edition 2005
Genuine Windows(R) XP Media Center Edition 2005 (English) Media
3Yrs Standard Mobile Support Plan - FREE 3 Yearsr Theft
Plan includes 24x7 Phone Support, NBD Onsite Warranty, and Accident Cover
International Support For Notebooks
Includes Upgrade to 3Yrs CompleteCover Guard accidental damage & theft protect.
TV-Tuner & Controller Package
Display 12.1" Wide Screen XGA display with TrueLife(TM) (1280x800 res.) & 1.3MP Web Cam
Noise Isolation Ear Buds
SKYPE(TM) VOIP Communications Software
Integrated Sound Blaster Audigy ADVANCED HD Audio Software
256MB NVIDIA(R) GeForce(TM) Go 7400 TurboCache
120GB SATA Hard Drive
Internal 8X DVD+/-RW Combination Drive with dual layer write capabilities
Roxio Creator LE and Roxio MyDVD LE
Sonic(TM) CinePlayer
6-cell 56Whr Lithium Ion Primary Battery
Additional 9-cell 85Whr Lithium Ion Primary Battery
Dell(TM) Wireless 355 Bluetooth Module
Intel(R) PRO/Wireless 3945 Dual Band 802.11a/g 54Mbps Wireless Mini Card
Microsoft(R) Works 8.5 - OEM version
Word Processor/Spreadsheet/Database/Calendar/Powerpoint viewer/Email Tools
McAfee(R) Security Center(TM) 7.0 - 15 Months OEM (30 days Helpdesk included)
Enhanced 15mths McAfee NOW includes Dell's 30-day HelpDesk
(Live software & virus phone support) worth $40
McAfee(R) Security Center(TM) 7.0 - 15 Months OEM
30 Days HelpDesk (Software, Virus, Spyware & Peripherals)
Network Assistant Dell(TM) Network Assistant - 90 days Trial
TV Tuner & Remote Control USB TV Tuner with Remote Control Package
Dell(TM) TV Tuner
Dell(TM) Remote Control for Genuine Windows(R) XP Media Center Edition 2005
Dell Small Nylon Case
Shipment Box with No Case
Composite SPDIF Cable
Freight Charges Inspiron(TM) Handling & Insurance Charges (Australia) 1
1 ExpressCard Slot, (DOES NOT SUPPORT PCMCIA CARDS)
Black and Silver with Chrome Accents
Internal Dell(TM) 84 Keys Keyboard (English)
Integrated 10/100 Fast Ethernet
Intel(R) 945 Chipset Family
Dell(TM) Media Direct 2.0
Approx. 1.2GB of HDD space will be allocated to Dell Media Direct.
This capacity will be hidden and non-accessible.
Dell(TM) Image Restore
Internal 56K Modem
RJ-11 Modem cable (Aust)
65W AC Adapter
AOL 3-Month Internet Offer
Total
Before Tax 3,150.00
GST - Australia - 10% 315.00
Total Amount AUD 3,465.00
most modern system, an awesome processor t7200 - 4 mb l2 cache, dual core; 2 gb ram, 256 mb graphics, a spare 9 cell battery, 3 yrs complete global coverage - including accidents, theft ...& sure a good travel mate > under 2 kilos, great 12.1" truelife widescreen, tried my best ....gimme u'r comments & we can work it out !
120 gb is ample space & besides u can write to dvd's to free up space .... all the best !
>>> in usa i would cost about $ 2000
http://www1.ap.dell.com/content/products/productdetails.aspx/xps_m1210_au?c=au&l=en&s=dhs
let's configure it,
Intel(R) Core(TM)2 Duo Processor T7200
2.00 GHz, 4 MB Cache, 667 MHz FSB
Genuine Windows(R) XP Media Center Edition 2005
Genuine Windows(R) XP Media Center Edition 2005 (English) Media
3Yrs Standard Mobile Support Plan - FREE 3 Yearsr Theft
Plan includes 24x7 Phone Support, NBD Onsite Warranty, and Accident Cover
International Support For Notebooks
Includes Upgrade to 3Yrs CompleteCover Guard accidental damage & theft protect.
TV-Tuner & Controller Package
Display 12.1" Wide Screen XGA display with TrueLife(TM) (1280x800 res.) & 1.3MP Web Cam
Noise Isolation Ear Buds
SKYPE(TM) VOIP Communications Software
Integrated Sound Blaster Audigy ADVANCED HD Audio Software
256MB NVIDIA(R) GeForce(TM) Go 7400 TurboCache
120GB SATA Hard Drive
Internal 8X DVD+/-RW Combination Drive with dual layer write capabilities
Roxio Creator LE and Roxio MyDVD LE
Sonic(TM) CinePlayer
6-cell 56Whr Lithium Ion Primary Battery
Additional 9-cell 85Whr Lithium Ion Primary Battery
Dell(TM) Wireless 355 Bluetooth Module
Intel(R) PRO/Wireless 3945 Dual Band 802.11a/g 54Mbps Wireless Mini Card
Microsoft(R) Works 8.5 - OEM version
Word Processor/Spreadsheet/Database/Calendar/Powerpoint viewer/Email Tools
McAfee(R) Security Center(TM) 7.0 - 15 Months OEM (30 days Helpdesk included)
Enhanced 15mths McAfee NOW includes Dell's 30-day HelpDesk
(Live software & virus phone support) worth $40
McAfee(R) Security Center(TM) 7.0 - 15 Months OEM
30 Days HelpDesk (Software, Virus, Spyware & Peripherals)
Network Assistant Dell(TM) Network Assistant - 90 days Trial
TV Tuner & Remote Control USB TV Tuner with Remote Control Package
Dell(TM) TV Tuner
Dell(TM) Remote Control for Genuine Windows(R) XP Media Center Edition 2005
Dell Small Nylon Case
Shipment Box with No Case
Composite SPDIF Cable
Freight Charges Inspiron(TM) Handling & Insurance Charges (Australia) 1
1 ExpressCard Slot, (DOES NOT SUPPORT PCMCIA CARDS)
Black and Silver with Chrome Accents
Internal Dell(TM) 84 Keys Keyboard (English)
Integrated 10/100 Fast Ethernet
Intel(R) 945 Chipset Family
Dell(TM) Media Direct 2.0
Approx. 1.2GB of HDD space will be allocated to Dell Media Direct.
This capacity will be hidden and non-accessible.
Dell(TM) Image Restore
Internal 56K Modem
RJ-11 Modem cable (Aust)
65W AC Adapter
AOL 3-Month Internet Offer
Total
Before Tax 3,150.00
GST - Australia - 10% 315.00
Total Amount AUD 3,465.00
most modern system, an awesome processor t7200 - 4 mb l2 cache, dual core; 2 gb ram, 256 mb graphics, a spare 9 cell battery, 3 yrs complete global coverage - including accidents, theft ...& sure a good travel mate > under 2 kilos, great 12.1" truelife widescreen, tried my best ....gimme u'r comments & we can work it out !
120 gb is ample space & besides u can write to dvd's to free up space .... all the best !
>>> in usa i would cost about $ 2000
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