Wednesday, March 6, 2013

What are some examples of office skills?

Q. I need some examples of office skills in a job application but aren't sure what they mean as in a separate question they ask about IT experience. Can anyone give me some examples?! Thanks!

A. Office skills, excluding IT ones, might include: typing or keyboarding, collating (putting things in order either alphabetical or numberical), filing, telephone reception, reception more generally, directing clients to appropriate service providers, making appointments for clients and staff, photocopying, and even making coffee. I'm sure there are others, but this gives you a sense of it.

IT skills might include using a word processing program such as Word, or an accounting program such as Excel. IT could include providing some helpdesk services (helping others use their computers). There are lots of specialized office software programs too.

I want to one day be a Network Administrator am I on the right path?
Q. My major right now is computer science which as you now has insane math req's but I dont want to be a programmer or software engineer or computer scientist I want to manage networks. I'm good with computers but I'll admit I'm no genius. Do my counselors really have me set up on the right path? .
*as you know
thanks for the details :D that really helped. how can i contact you with more questions??

A. I am a network administrator and systems engineers. I don't like programming or software engineering as well - just not my cup of tea.

I started off as a 2nd level engineer but also took a job as a first level (helpdesk) role as well to build my experience. Now I'm a 3rd Level, Onsite Engineer working for an IT Services Company and enjoy every moment of it! What's more better than getting paid to work with computers, working with new technology, software, servers, latest computers/gears and I can spend hours on the internet "researching" and I don't get in trouble for it! :)

I've NEVER done any computer science degrees at High School or University.

My best suggestion to you are the following:

1. Do your Microsoft Certification exams. You can study for these yourself from home using books provided and pass the exams. You can also do a course as well if you want specifically based on the certifications. They are quite expensive though but give you good exposure to the technology and systems if you don't have the experience. This is INDUSTRY standard for a lot of employers and almost essential now a days in this market. This is a FULL ON exam/certification/course so if you haven't had previous experience with working on servers or similar technology then it will be difficult. There are Client Operating System exams from MS as well (such as Windows 7 exam).

2. Don't do computer science if all they are focusing is programming or software engineering. The Computer Science degree here in Auckland, New Zealand covers the same thing and it's really aimed at programmers. There are other courses specifically for networking and systems administration side of things but provided by other institutions instead so just look around and ring around to see what else is available.

3. Try to get yourself a work experience job working for an IT company or doing IT. Even though you won't get paid, you'll get the work experience. As you know, with IT and Computers, NO ONE will know everything and resolving problems and issues comes with experience. You can't really learn about that stuff through books - you have to have been there, done that. I've been in the industry for over 10 years now (started out playing Commodore 64 games when I was 11 yrs old!) and I'm still learning! Experience gives you that big foot in the door because even if you have the papers, you won't survive in the job if you don't know what you're doing! Getting the WORK EXPERIENCE and learning from your peers is really important. Plus by doing work experience, you can see what it's all about and whether it's suitable for you.

If you're good with computers and enjoy working with them - then that's a great start! You just need to make sure you get on the right path.

Hope that helps.
If you have other questions, do ask about it. I love my job and love what I do!

All the best for your future, it's an exciting one out there!

What are the differences between "information systems" and "information services"?
Q.

A. In general, Information Systems are the computers, the data itself, the software and all the mechanical stuff. Information Services usually refers to the logical structure--- the various jobs and tasks the computers carry out to make the data accessible. Information Services can also mean the people who work with the technology, in the case of a HelpDesk or similar department. Compare it to an office building where the Facilities would be the elevators, electricity, phones, desks, etc and the Facilities Services would be the security guards, the building maintenance team, the people managing the leases and so forth.

Both are very general terms and a lot of companies use one or the other to mean both--- your company's technical department may be called simply Informatin Systems but it makes up both buckets.




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