Q. I've looked everywhere for free help desk ticketing software. Anyone use one or have a list of some that I can use?
A. For my helpdesk I use a free hosted helpdesk service called mojohelpdesk
http://www.mojohelpdesk.com/
There are free open source help desk programs that you install on your server or website.
For a list of free help desk go here http://www.opensourcehelpdesklist.com/ (keep in mind these are not hosted)
If you want a helpdesk that is really good and cheap try zendesk http://zendesk.com
http://www.mojohelpdesk.com/
There are free open source help desk programs that you install on your server or website.
For a list of free help desk go here http://www.opensourcehelpdesklist.com/ (keep in mind these are not hosted)
If you want a helpdesk that is really good and cheap try zendesk http://zendesk.com
Can anyone help me put together a list of computer related positions?
Q. I'm just wondering what types of positions are out there to aspire to. I know about help Desk, System Analyst, Network Administrator, Senior Technologist, and Information Architect.
If anyone with experience is out there, please let me know what these and other positions mean and what other ones are out there. Thank you for your help.
If anyone with experience is out there, please let me know what these and other positions mean and what other ones are out there. Thank you for your help.
A. They can be as involved, complex, or simple as the company and setting. A medium-sized information technology (IT) shop, office, or department will have functional positions based on what they need to provide for the computer users. There will be an IT director or senior boss responsible for the various components. There will likely be a computer on every information worker's desk and those will likely be networked together, a place for a network administrator to see that everyone stays connected. With computers there are machines and connections to establish and maintain and the software that does the work on those machines. Your senior technologist is likely the guy in charge of the machinery, the actual computers, printers, servers, modems, and cabling. Your systems analyst is likely the person who makes sure that the computer programs that process the sales, track the inventory, and keep the books is working together correctly. The IT director is often, but not always, the one who planned the whole process in a new company, but anyway an information architect is the person who maps out who needs to know what and how to get it to them. This includes plans for growth in the company as well as planning for new technologies. The help desk is merely someone who has a basic knowledge of the whole system in order to answer questions or ask questions that will be useful for the systems analyst or senior technologist to figure out what is broke and what they need to do to fix it.
I've done a bit of most of these, and one of the most fun moments was when a customer in a distant town insisted I drop what I was doing and fix her computer because it wouldn't start. I was due in a few minutes for a planning meeting with a small municipality over their accounting package. After listening to her, I asked her to first check that all the cables, particularly power cables were connected and plugged in. She was incensed! I reminded her of our hourly rate and how long it would take me to get there and suggested she check those again and call me back in a few minutes. She did and I didn't need to go, the computer was unplugged. Most problems are highly technical and need other things, like a signal meter on some cables as has happened recently to me. But many are simple and a moderately capable person who has the patience to listen can save the high-dollar guys a lot of wasted time.
I've done a bit of most of these, and one of the most fun moments was when a customer in a distant town insisted I drop what I was doing and fix her computer because it wouldn't start. I was due in a few minutes for a planning meeting with a small municipality over their accounting package. After listening to her, I asked her to first check that all the cables, particularly power cables were connected and plugged in. She was incensed! I reminded her of our hourly rate and how long it would take me to get there and suggested she check those again and call me back in a few minutes. She did and I didn't need to go, the computer was unplugged. Most problems are highly technical and need other things, like a signal meter on some cables as has happened recently to me. But many are simple and a moderately capable person who has the patience to listen can save the high-dollar guys a lot of wasted time.
Is the seagate freeagent desk for mac model also compatible with windows?
Q. I received this seagate freeagent desk for mac external hard drive (model number: ST310005FJA105-RK). I am planning to return it. I am wondering if it is also compatible with windows? The box says it is for mac and lists only the Mac OS software requirements, but I was wondering if it could also be used with Windows PCs? Please help. Thanks.
A. Sure. There is no such thing as a Mac hard drive. Any hard drive can be formatted for the file system of any computer. The triple interface design of the case makes it particularly good for use with a Mac, since very few PCs have Firewire 800 (IEEE-1394b) connection. That's the only reason "Mac" is in the name.
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