Q. Thanks
A. Hardware:
*A decent computer : urgent calls require fluent computers, HP COMPAQ computers are ideal for business laptops
*Wireless headset + phone, vOIP = a plus, try helping a client with the phone in one hand and operating the computer with the other
*An extra monitor, so dual monitors can be used
Software:
*A call registerring program/ticketing system/... There's many free online php packages that do this, but this mostly depends on how your helpdesk will work. Can customers report problems via phone, email or website altogether, or one exclusively? You will need to track open calls, submit calls, add comments and perhaps establish a knowledge base for future reference AND for employees that might be hired in the future.
I would reccomend NOT using email exclusively, but a ticketing system. If you'd like to know why, I would gladly elaborate about this via mail (IM_geek@ymail.com).
*A screensharing program, if you're offering some kind of IT tech support. Teamviewer (www.teamviewer.com) is perfect! IT can be used freely or you can buy a license. Commercial (=multiple) use requires a paid license. Fantastic piece of software. I've used LogMeIn, Go2Assist, kVNC, Radmin viewer, etc, but Teamviewer takes the cake
*A program to keep track of remote connection (again, if you plan to offer IT TECH support and need to log into remote servers).
VisionApp Remote Desktop is good, free alternative for this (http://www.visionapp.com/resources/downloads/products-freeware.html).
IT Support is underestimated and extremely, extremely important. Implementing a solution with a client is only half the work.
*A decent computer : urgent calls require fluent computers, HP COMPAQ computers are ideal for business laptops
*Wireless headset + phone, vOIP = a plus, try helping a client with the phone in one hand and operating the computer with the other
*An extra monitor, so dual monitors can be used
Software:
*A call registerring program/ticketing system/... There's many free online php packages that do this, but this mostly depends on how your helpdesk will work. Can customers report problems via phone, email or website altogether, or one exclusively? You will need to track open calls, submit calls, add comments and perhaps establish a knowledge base for future reference AND for employees that might be hired in the future.
I would reccomend NOT using email exclusively, but a ticketing system. If you'd like to know why, I would gladly elaborate about this via mail (IM_geek@ymail.com).
*A screensharing program, if you're offering some kind of IT tech support. Teamviewer (www.teamviewer.com) is perfect! IT can be used freely or you can buy a license. Commercial (=multiple) use requires a paid license. Fantastic piece of software. I've used LogMeIn, Go2Assist, kVNC, Radmin viewer, etc, but Teamviewer takes the cake
*A program to keep track of remote connection (again, if you plan to offer IT TECH support and need to log into remote servers).
VisionApp Remote Desktop is good, free alternative for this (http://www.visionapp.com/resources/downloads/products-freeware.html).
IT Support is underestimated and extremely, extremely important. Implementing a solution with a client is only half the work.
What are the advantages of SpyNoMore?
Q. What are the advantages of SpyNoMore?
A. SpyNoMore scans, cleans and blocks spyware as well as any other good anti-spyware product, but with one big advantage, Custom Fix (patent pending). Spyware programs are growing more sophisticated by the day. Spyware writers show up to work daily and write new spyware programs, which keeps them a step ahead of anti-spyware programs. Hence, relying on detection database updates alone is proving less and less effective. That is why we came up with Custom Fix which is a unique tool that guarantees removal of any infection.
Described briefly, if your PC is infected with a stubborn spyware that is just not being removed by conventional anti-spyware methods, Custom Fix allows you to upload a report to our server for manual review. Our Technical Support Staff will review your report, pin-point the problem, and issue you back a "Fix" that is specifically tailored to address your problem. SpyNoMore is a fully functional, 7-day free trial program.Features include:
Huge Anti-Spyware Database guarantees removal of existing infections
Active Protection blocks new spyware BEFORE they infect your PC
Host Blocking ensures that known spyware-spawning websites are always blocked
Vaccination feature inoculates your system against inbound threats
Ticket-Based HelpDesk ensures a timely and professional response
Custom Fix (patent pending) is a very powerful system which removes any persistent infection. Say for instance your PC is infected with a very stubborn spyware program and nothing that you have tried has helped remove this infection. SpyNoMore's Custom Fix (patent pending) feature scans your PC and allows you to upload the scan report to our server for manual analysis by our Technical Staff. Your report will be reviewed and a customized Fix will be sent back to you via SpyNoMore, thereby guaranteeing full and permanent removal. No other anti-spyware software offers such feature!
Described briefly, if your PC is infected with a stubborn spyware that is just not being removed by conventional anti-spyware methods, Custom Fix allows you to upload a report to our server for manual review. Our Technical Support Staff will review your report, pin-point the problem, and issue you back a "Fix" that is specifically tailored to address your problem. SpyNoMore is a fully functional, 7-day free trial program.Features include:
Huge Anti-Spyware Database guarantees removal of existing infections
Active Protection blocks new spyware BEFORE they infect your PC
Host Blocking ensures that known spyware-spawning websites are always blocked
Vaccination feature inoculates your system against inbound threats
Ticket-Based HelpDesk ensures a timely and professional response
Custom Fix (patent pending) is a very powerful system which removes any persistent infection. Say for instance your PC is infected with a very stubborn spyware program and nothing that you have tried has helped remove this infection. SpyNoMore's Custom Fix (patent pending) feature scans your PC and allows you to upload the scan report to our server for manual analysis by our Technical Staff. Your report will be reviewed and a customized Fix will be sent back to you via SpyNoMore, thereby guaranteeing full and permanent removal. No other anti-spyware software offers such feature!
Hello, Is someone here know about Help Desk?
Q. Our company need a help desk software to manage our mailbox, but I have no idea about it. Is someone can help me? THX
A. As you know, help desk is used by more and more companies to provide a means to solve customers' problems as soon as possible.A helpdesk software, in a short, is a system where customers can submit their troubles/issues, a department within a company then solves the troubles and responds to customer's questions. Questions and responses can be delivered via both web ticket support software or email.I know some information about this software and I can give you a suggestion:
phphelpdesk is a professional website to provide this software. Our company buy the software from this website and the product is pretty good. As same with you, we don't know about it but we get a free trial before purchase. After tested, we decided to buy. Besides from product, the most important is the after service, which leave me a deep impression. If you are interested in it, you can have a try.
http://www.phphelpdesk.org/
I hope it is useful for you!
phphelpdesk is a professional website to provide this software. Our company buy the software from this website and the product is pretty good. As same with you, we don't know about it but we get a free trial before purchase. After tested, we decided to buy. Besides from product, the most important is the after service, which leave me a deep impression. If you are interested in it, you can have a try.
http://www.phphelpdesk.org/
I hope it is useful for you!
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